Shenika Whyte
Palm Bay,FL
Summary
Efficient healthcare support professional with expertise in medication dispensing, inventory management, and customer service. Skilled in communication, teamwork, and adaptability to ensure seamless pharmacy operations. Committed to providing positive and memorable customer experiences.
Overview
10
10
years of professional experience
Work History
Registered Pharmacy Technician
Publix Pharmacy
Rockledge, Florida
02.2024 - Current
- Accurately processed prescriptions for a diverse customer base.
- Ensured timely service by managing daily workflow in a fast-paced pharmacy.
- Educated clients on medication use, enhancing customer satisfaction.
- Collaborated with team members to maintain inventory and safety standards.
- Developed strong client relationships through exceptional communication.
- Maintained inventory levels by reordering drugs as needed.
- Processed third-party insurance claims for prescription medications.
Appointment Setter
Health First Advisors
08.2022 - 10.2022
- Assisted customers with policy inquiries and claim submissions.
- Educated clients on coverage options and benefits available.
- Resolved customer complaints through effective communication techniques.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Processed new policy applications and updated existing policy documents.
- Developed strong relationships with clients by providing exceptional customer service.
Preschool Teacher
Dalton Learning Center
01.2022 - 07.2022
- Supervised students and enforced discipline during classroom and playground activities.
- Sanitize toys and play equipment each day to maintain safety and cleanliness.
- Worked with teaching staff to evaluate individual progress, and recommend appropriate learning plans.
- Addressed behavioral and learning issues with parents, and daycare management.
- Worked with teaching staff to evaluate individual progress, and recommend appropriate learning plans.
- Identified signs of emotional and developmental problems in children, and reported them to parents.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Provided kids with a structured environment where they could actively participate, try new things, and solve problems in a variety of ways that worked for them.
- Observed children to identify individuals in need of additional support, and developed strategies to improve assistance.
- Multiple learning approaches are employed to maintain well-controlled classrooms by explicitly outlining standards, reinforcing positive behaviors, experimentation, and problem-solving.
Fulfillment Associate
Lowes Home Improvement Stores
09.2019 - 01.2022
- Worked to understand all aspects of production, adhering to strict safety, quality, and production standards
- Maintained inventory and sorted boxes for varied departments
- Provided global customer-oriented service for clients, utilizing various methods of communication including on-call availability via the internet and phone
- Performed physical warehouse activities including loading, unloading, sorting, and moving products and materials manually and with material handling equipment
- Ensured back-of-house standards were maintained in an organized and clean manner
- Maintained a consistent focus on high-quality product principles to endorse positive customer experiences
- Completed reports by entering the required information
- Responded to customer inquiries via email and phone
- Performed a variety of fulfillment duties such as pulling, checking, and packing/assembling orders and labeling packages
- Responsible for packing customer orders into proper shipping packages
Sales Associate
Bealls Store
10.2015 - 01.2019
- Provided outstanding customer service and managed financial transactions
- Described merchandise and provided customers with product instructions regarding use, operation, and care
- Achieved established goals
- Processed payments by totaling purchases and processing checks, cash, and store or other credit and debit cards
- Worked with fellow associates to ensure asset protection standards were met consistently
- Maintained an orderly appearance throughout the sales floor
- Achieved personal sales and profitability goals by consistently and proactively engaging guests using the company sales process
- Responsible for ensuring a positive customer experience and implementing loss prevention measures, as well as processing multiple types of transactions
- Resolved all customer complaints professionally while prioritizing customer satisfaction
- Greeted customers, responded to questions, improved engagement with merchandise, and provided outstanding customer service
- Used point of sale (POS) systems to process sales transactions
- Processed cash and credit payments as a cashier, using point-of-sale (POS) systems
- Responsible for ensuring a positive customer experience and implementing loss prevention measures, processing multiple types of transactions
Education
High School Diploma -
Treasure Coast High School
Port Saint Lucie, FL05.2015
Associate of Arts - Nursing
Indian River State College
Ft. Pierce, FL05-2018
Bachelor of Science - Human Services: Youth Family Studies
Indian River State College
Fort Pierce, FL07.2018
Skills
- Customer relationship management
- Adaptability
- Effective communication
- Prescription Processing
- Medication Management
- Inventory Control
- Exceptional Customer Service
- Team Collaboration
- FDA and HIPAA compliance
- Third-party billing
- Drug dispensing
Accomplishments
MyPublix MyPart Recognition for Excellent Customer Service
Timeline
Registered Pharmacy Technician
Publix Pharmacy
02.2024 - Current
Appointment Setter
Health First Advisors
08.2022 - 10.2022
Preschool Teacher
Dalton Learning Center
01.2022 - 07.2022
Fulfillment Associate
Lowes Home Improvement Stores
09.2019 - 01.2022
Sales Associate
Bealls Store
10.2015 - 01.2019
High School Diploma -
Treasure Coast High School
Associate of Arts - Nursing
Indian River State College
Bachelor of Science - Human Services: Youth Family Studies
Indian River State College