McKenzie HENDERSON
Louisville,KY
Summary
Dedicated professional showcasing exceptional adaptability and teamwork. Extensive experience in load management and customer relationship management, significantly enhancing operational efficiency and service standards. Skilled in leveraging hard and soft skills to achieve and surpass goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
9
9
years of professional experience
Work History
Registered Pharmacy Technician
Knipperx Specialty Pharmacy
Louisville, KY
01.2025 - Current
- Answered pharmacy telephones to respond to questions or requests.
- Input patient and prescription information to produce product labels and assist in prescription filling process.
- Facilitated effective communication between patients and healthcare providers to enhance service delivery.
- Trained new staff on patient management protocols and customer service best practices.
- Managed over 90 inbound and outbound calls per day maintaining Service Level Agreement
City Letter Carrier
United States Postal Service, USPS
Louisville, KY
12.2022 - 01.2025
- Assisted in training new hires on operational processes, safety protocols and customer service standards.
- Maintained an up-to-date knowledge of postal regulations, policies and procedures.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Assistant Pastry Chef
Sweet Surrender Dessert Cafe
Louisville, KY
03.2022 - 12.2022
- Implemented strategies designed to maximize efficiency within the bakery department.
- Contributed creative ideas for seasonal specials or promotional campaigns.
- Performed regular quality checks on finished products prior to serving customers.
Aircraft Ramp Loader
UPS
Louisville, KY
05.2020 - 09.2021
- Organized materials into designated areas according to established procedures.
- Efficiently managed time to ensure accurate deliveries on tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
Key Holder
New York & Company
Louisville, KY
05.2019 - 03.2020
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Organized merchandise displays to promote higher levels of customer engagement.
- Provided product information and recommendations, driving informed purchasing decisions.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
Customer Service Representative/Pharmacy Technician Trainee
Walgreens
Louisville, KY
04.2017 - 03.2019
- Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup.
- Managed customer inquiries and resolved issues to enhance satisfaction and loyalty.
- Input patient and prescription information to produce product labels and assist in prescription filling process.
Education
High School Diploma -
Seneca Highschool
Louisville05.2016
Skills
- Customer relationship management
- Report Preparation
- Time Management
- Microsoft Office
- Load Management
- Teamwork and Collaboration
Timeline
Registered Pharmacy Technician
Knipperx Specialty Pharmacy
01.2025 - Current
City Letter Carrier
United States Postal Service, USPS
12.2022 - 01.2025
Assistant Pastry Chef
Sweet Surrender Dessert Cafe
03.2022 - 12.2022
Aircraft Ramp Loader
UPS
05.2020 - 09.2021
Key Holder
New York & Company
05.2019 - 03.2020
Customer Service Representative/Pharmacy Technician Trainee
Walgreens
04.2017 - 03.2019
High School Diploma -
Seneca Highschool