Marian Vinderslev
Omaha,NE
Summary
Results-driven professional with experience in project and program management. Expertise in coaching and mentoring, alongside a strong ability to develop training schedules that maximize efficiency and employee performance. Proven ability to build strong relationships with associates and lead projects to completion.
Overview
5
5
years of professional experience
Work History
C4 Training Lead
Principle Choice Solutions
Omaha, NE
11.2023 - Current
- Developed and implemented training programs that enhanced employee skills and productivity.
- Utilized LMS systems such as Strive and Bridge to manage training records, enrollments, and progress tracking.
- Managed the training schedule to include scheduling side-by-sides, mock calls, guest speaker training presentations, and catch-up lessons throughout training classes.
- Supported tenured CSR development by facilitating ongoing refresher training and advanced skill workshops to address expectations throughout mock calls and side-by-side volunteer opportunities.
- Collaborated with the Training Manager, Operations Managers, and new hires to coordinate the timing of PIV card appointments, ensuring these appointments were not scheduled during integral points in training.
Customer Service Representative
Principle Choice Solutions
Omaha, NE
03.2021 - 11.2023
- Collaborated with other departments to ensure the timely resolution of customer requests and inquiries.
- Maintained accurate records of customer interactions and transactions using CRM software.
- Provided detailed claims processing information to inquiring medical providers and clients.
- Assisted the management team with training new employees on proper phone etiquette and protocols.
- Utilized problem-solving techniques to identify solutions for customers' issues quickly and efficiently.
- Processed medical bills and insurance claims accurately, ensuring compliance with HIPAA regulations.
Skills
- Adaptability in training
- Coaching and mentoring
- Needs assessment
- Project and program management
- Task prioritization
- Problem resolution
Timeline
C4 Training Lead
Principle Choice Solutions
11.2023 - Current
Customer Service Representative
Principle Choice Solutions
03.2021 - 11.2023