Mariana Alvarez
Gray Court,United States
Summary
Spirited Bilingual (English/Spanish) individual who has a proven ability to effectively handle multiple levels of responsibility with minimal direction. Articulate and friendly with a professional demeanor. Professional that is eager to bring strong administrative skills to a company and/or organization in need of top-level support.
Overview
8
8
years of professional experience
Work History
Costumer Service Representative
Grenville Water
Greenville SC
10.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website
Schedule Coordinator
Diria Tawi
Simpsonville, SC
08.2019 - 09.2022
- Generated, posted and attached information to claim files.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Scheduled the field worker jobs and made sure everything went smooth for them throughout the day by having all of their material pre-ordered
- Maintained detailed service and customer records.
Server Shift Leader
Tipsy Taco
Greenville, SC
05.2016 - 12.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined shift operations for increased efficiency by implementing effective delegation and task prioritization.
- Increased team productivity with thorough training sessions and consistent performance feedback.
- Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
Skills
- Paperwork Processing
- Call Management
- Complaint resolution
- Customer service mindset
- Customer service skills
Timeline
Costumer Service Representative
Grenville Water
10.2022 - Current
Schedule Coordinator
Diria Tawi
08.2019 - 09.2022
Server Shift Leader
Tipsy Taco
05.2016 - 12.2018