Mariana A. Lyons
New York,NY
Summary
Detail-oriented professional focused on providing excellent professional cleaning services to residential and commercial clients. Versed in maintaining flooring, washing windows, and walls and performing various maintenance tasks. skilled in keeping interior and exterior spaces clean and well-maintained contributing to a clean and safe environment.
Overview
10
10
years of professional experience
Work History
Daytime Custodian/Lead Front Desk Receptionist
Planet Fitness
New York, New York
03.2023 - Current
- Maintained accountability for building keys, master keys and access cards.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Serviced, cleaned and restocked restrooms.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Dusted furniture, machines or equipment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained an organized front desk by organizing daily paperwork, scheduling appointments and managing incoming calls.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Housekeeper /Cleaner
Handy
New York, USA
07.2015 - 03.2022
- Maintain and Clean houses, offices, and retail stores
- Clean, stock and supply designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc.)
- Tidy all areas to the standard cleanliness within time limits
- Delivering excellent customer service
- Knowledge of cleaning chemicals and supplies
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Interacted pleasantly with clients and guests when performing daily duties.
- Disinfected telephones, light switches and other frequently touched objects.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Customer service specialist
Best Buy
New York, USA
09.2018 - 01.2020
- Handled POS cash register throughout the day
- Restocked floor items
- Answered inbound calls, chats and emails to facilitate customer service.
- Addressed customer questions and concerns regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Excelled in exceeding daily credit card application goals.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Janitor
Managed by Q
New York, NY
10.2016 - 03.2017
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Discarded cardboard boxes and trash in compactors and balers.
- Organized custodial closets to easily find equipment and supplies.
- Move furniture, equipment, boxes or other items as requested by supervisors or clients.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
Park Assistant
New York City Department of Parks and Recreation
New York, USA
10.2014 - 05.2015
- Check playground equipment for damage and report needed repairs to supervisor
- Sweep, rake, and collect leaves and debris for removal
- Collect and dispose of refuse in proper receptacles
- Clean and maintain parks, playgrounds and surrounding as to provide a safe environment
- Delivered presentations on various topics related to conservation efforts in the area.
- Conducted daily inspections of the park grounds to identify maintenance needs.
Education
Some college credit -
Hunter College
New York, NY01.2006
High School Diploma -
Dewitt Clinton High School
Bronx, NY01.2005
Skills
- Cashier
- Receptionist
- Cash holder
- Customer service skills
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Building inspection
- Maintenance knowledge
- Facility opening and closing
- Customer service-focused
- Excellent communication skills
- Attention to detail
- Multitasking and organization
- Cleaning and sanitizing
Timeline
Daytime Custodian/Lead Front Desk Receptionist
Planet Fitness
03.2023 - Current
Customer service specialist
Best Buy
09.2018 - 01.2020
Janitor
Managed by Q
10.2016 - 03.2017
Housekeeper /Cleaner
Handy
07.2015 - 03.2022
Park Assistant
New York City Department of Parks and Recreation
10.2014 - 05.2015
Some college credit -
Hunter College
High School Diploma -
Dewitt Clinton High School