Vincenza Metress
Palm Bay,FL
Summary
Dynamic and detail-oriented professional with extensive experience at Southwest Middle School, excelling in customer service and office organization. Proven ability to enhance workflow efficiency and foster team collaboration. Skilled in data entry and adept at managing high-volume communications, ensuring exceptional visitor experiences and satisfaction.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Southwest Middle School
Palm Bay, FL
06.2022 - 07.2024
- Managed daily front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated communication between staff, students, and parents to enhance school engagement.
- Maintained accurate student records and updated databases for timely information access.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
Dean’s Clerk
Southwest Middle School
Palm Bay, FL
06.2018 - 05.2022
- Managed student attendance records and ensured accuracy in reporting.
- Coordinated communication between staff, students, and parents effectively.
- Assisted with scheduling events and maintaining school calendars.
- Developed efficient filing systems for student documents and records.
- Provided administrative support to faculty, enhancing workflow efficiency.
- Maintained inventory of office supplies and facilitated timely procurement.
Customer Service Associate
Khols Department Store
Palm Bay, FL
11.2016 - 02.2022
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining store organization and product displays to enhance shopping experience.
- Processed transactions efficiently using POS system, ensuring accuracy in sales operations.
- Trained new associates on company policies and customer service best practices to improve team performance.
- Led initiatives to streamline checkout processes, reducing wait times and enhancing customer flow during peak hours.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Custodian
Southwest Middle School
Palm Bay, FL
01.2013 - 05.2018
- Maintained cleanliness and sanitation of classrooms, hallways, and restrooms.
- Operated cleaning equipment such as vacuums, floor scrubbers, and buffers.
- Assisted in setting up facilities for school events and activities.
- Managed waste disposal and recycling efforts to promote environmental responsibility.
- Conducted regular inspections to identify maintenance needs and safety hazards.
- Collaborated with staff to ensure timely responses to cleaning requests and concerns.
- Adhered to health and safety regulations while performing custodial duties.
Education
High School Diploma - Business
Saint Cecilia’s High School
Kearny, NJ06.1977
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Cashier
- Customer pick up orders
- Data entry
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Verbal and written communication
- Scheduling appointments
- Office organization
- File organization
- Filing
- Multi-line telephone systems
- Call routing
- Mail sorting
- Call forwarding
- Clerical support
- Mail distribution
Timeline
Front Desk Receptionist
Southwest Middle School
06.2022 - 07.2024
Dean’s Clerk
Southwest Middle School
06.2018 - 05.2022
Customer Service Associate
Khols Department Store
11.2016 - 02.2022
Custodian
Southwest Middle School
01.2013 - 05.2018
High School Diploma - Business
Saint Cecilia’s High School