Mariana Armenta
San Angelo,TX
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Shift Leader, Customer Service Clerk
Walgreens
San Angelo, TX
08.2007 - Current
- Collaborated with management to set performance goals and evaluate progress.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Upheld company standards and compliance requirements for operations.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Conducted regular team meetings to communicate targets, updates, and gather feedback.
- Evaluated employee performance, delivering individualized feedback and praise.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Coached team members to increase productivity and reduce workplace accidents.
Education
High School Diploma -
Central High School
San Angelo, TX05-2001
Skills
- Interpersonal relations
- Team leadership
- Rules enforcement
- Conflict resolution
- Client service
- Training assistance
- Daily workflows
- Team collaboration and leadership
- Problem-solving
- Action planning
- Positive attitude
- Customer service focus
Timeline
Shift Leader, Customer Service Clerk
Walgreens
08.2007 - Current
High School Diploma -
Central High School