Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
COURSES
Timeline
Generic

Mariana Baschnagel

Kingston,NY

Summary

Experienced with direct client support, crisis intervention, and advocacy. Utilizes effective communication and empathy to build trust and provide guidance. Track record of implementing successful community outreach programs and fostering supportive environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Case Manager

Family Services Inc.
02.2025 - Current
  • Developed and maintained collaborative relationships with community resources and service providers to enhance client support.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.

Bilingual Family Educator

Family Services Inc.
08.2023 - 02.2025
  • Guide families in parenting skills using the Nurturing Program.
  • Maintain flexible schedules and accurate documentation for family visits, enhancing service efficiency.
  • Foster inclusive environments, providing transportation and support across diverse cultural backgrounds.
  • Demonstrate strong coaching skills and empathy, delivering impactful solutions under pressure.
  • Contribute to team success by modeling nurturing behaviors and attending essential meetings and trainings.
  • Provide empathetic guidance to families, addressing unique challenges and promoting resilience in diverse cultural contexts.
  • Analyze family needs to develop targeted educational interventions, leading to enhanced child development and improved family dynamics.

Case Aide

Family Services Inc.
04.2023 - 08.2023
  • Transported families for visits, ensuring safety and punctuality.
  • Supported educators in family services, enhancing care quality.
  • Managed reduced caseloads, adapting to program needs efficiently.

Human Resources Assistant

Ledsa Industrial
01.2019 - 04.2021
  • Managed employee files, ensuring data security and compliance.
  • Facilitated onboarding, enhancing new hire integration.
  • Processed payroll actions, maintaining accuracy and legal compliance.
  • Scheduled meetings to address workplace issues effectively.
  • Collaborated on policy updates, aligning with industry trends.

Director's Assistant

Municipio de Guanajuato
10.2018 - 12.2018
  • Organized events and meetings, enhancing efficiency and collaboration.
  • Delivered high-quality administrative support, improving office productivity.
  • Managed citizen services, ensuring compliance with ethical standards.
  • Classified and archived documents, streamlining information retrieval.

Recruitment Specialist

Worken
05.2017 - 10.2018
  • Analyzed market trends to identify job vacancies, enhancing recruitment efficiency.
  • Managed recruitment channels and represented company at job fairs, boosting candidate pool.
  • Streamlined candidate preselection, improving process for operational and admin roles.
  • Compiled detailed interview reports, aiding in informed selection decisions.
  • Maintained client communication, ensuring transparency in vacancy status updates.

Education

BA - Psychology

Universidad Autonoma De Queretaro
Queretaro, MX
12.2016

MSW - Social Work

School of Social Welfare, University At Albany, State Univer
Albany
07-2028

Skills

  • Bilingual
  • Customer Service
  • Case Management
  • Active listening
  • Organization and multitasking
  • Documentation and reporting
  • Relationship building
  • Decision-making
  • Conflict resolution
  • Positive attitude
  • Client advocacy
  • Case planning
  • Critical thinking
  • MS office

Certification

  • Certified Management of Human Value by Competencies - ICAP - 2020
  • Certified EXCEL - CELDEX - 2020

LANGUAGES

English
Spanish

COURSES

  • English Courses - Dutchess Community College - May 2021 - Jun 2023
  • Nurturing Parenting Facilitator Training - Apr 2023
  • Motivational Interviewing - May 2023
  • Mandated reporting - Apr 2023

Timeline

Case Manager

Family Services Inc.
02.2025 - Current

Bilingual Family Educator

Family Services Inc.
08.2023 - 02.2025

Case Aide

Family Services Inc.
04.2023 - 08.2023

Human Resources Assistant

Ledsa Industrial
01.2019 - 04.2021

Director's Assistant

Municipio de Guanajuato
10.2018 - 12.2018

Recruitment Specialist

Worken
05.2017 - 10.2018

BA - Psychology

Universidad Autonoma De Queretaro

MSW - Social Work

School of Social Welfare, University At Albany, State Univer
Mariana Baschnagel