Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mariana Bernal

Wenatchee,WA

Summary

Highly trustworthy, respectful, and hardworking individual with a wealth of experience in the medical field, as well as a great background in billing/insurance and administration. Eager to expand knowledge and skills to achieve new heights. Seeking opportunities in an office setting, whether it be in an administrative role or remotely. Valuable addition to any team.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Insurance Agent

Libke Insurance Associates, Inc.
09.2024 - 02.2025
  • *Not Licensed *
  • Transitioned from receptionist to personal lines insurance after first month.
  • Handled extensive paperwork including quoting, payment processing, and information retrieval for renewals.
  • Customer Service, helping clients, helping agents with all paperwork except for selling insurance policies

Private Caregiver

Private
09.2023 - 02.2024
  • Provided dedicated private home caregiving services to individuals and couples.
  • Prepared breakfast and assisted with medication management during the morning shift.
  • Visited stores regularly for purchasing groceries.

Call Center Representative

Confluence Health
06.2021 - 10.2021
  • Transitioned to Bilingual Call Center Agent role from previous position as Receptionist.
  • Managed inbound call handling in a high-volume call center environment.
  • Directed callers to relevant departments based on preliminary patient data.
  • Helping with medication prescription refills

Receptionist MA -R

Confluence Health
11.2020 - 04.2021
  • Receptionist at Radiology Department
  • I would check patients in & check them out of their appointments, make future appointments or follow ups in needed.
  • Handled incoming phone inquiries related to verifying approved radiology orders.
  • Handled document scanning tasks to maintain organized files.

Education

High school or equivalent -

Eastmont Senior High School
East Wenatchee, WA
06.2017

Skills

  • Medical Office Experience
  • Customer service
  • Windows/Computer Skills
  • Call Center
  • Epic
  • Data Entry
  • Organizational skills
  • Bilingual
  • Time management
  • Medical Records

Certification

  • First Aid Certification
  • CPR Certification
  • Driver's license

Timeline

Insurance Agent

Libke Insurance Associates, Inc.
09.2024 - 02.2025

Private Caregiver

Private
09.2023 - 02.2024

Call Center Representative

Confluence Health
06.2021 - 10.2021

Receptionist MA -R

Confluence Health
11.2020 - 04.2021

High school or equivalent -

Eastmont Senior High School

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Mariana Bernal