Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mariana Cadena

Phoenix,AZ

Summary

Customer Service Professional experienced in managing high volumes of inbound calls while fostering strong customer relationships. Delivered exceptional service through effective use of CRM systems and demonstrated active listening and multitasking skills. Committed to enhancing customer satisfaction and supporting organizational success.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Wells Fargo
Phoenix, USA
02.2024 - 03.2026
  • Responded promptly to customer inquiries, resolving issues effectively.
  • Managed multiple tasks while adapting to changing priorities.
  • Engaged with team members to ensure task completion.
  • Assisted customers with account inquiries and transaction issues.

Food Service Worker

Costco
Phoenix, USA
10.2023 - 02.2024
  • Prepared food items according to safety and quality standards.
  • Ensured cleanliness of work areas including counters, tables, shelves, grills, fryers, ovens, and refrigeration equipment to uphold hygiene standards.
  • Assisted customers with inquiries and provided excellent service.
  • Maintained cleanliness of workstations and dining areas throughout shifts.
  • Provided prompt assistance to customers with inquiries, enhancing overall dining experience.
  • Collaborated with team members to optimize food service operations, improving workflow and service efficiency.
  • Developed strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment.

Customer Service Representative

Maximums Federal
Phoenix, USA
04.2021 - 09.2023
  • Resolved customer complaints and inquiries courteously, ensuring satisfaction and retention.
  • Communicated clearly and effectively with customers, enhancing overall experience.
  • Built strong customer relationships, fostering loyalty through attentive communication.

Education

GED -

Rio salado college
Phoenix

Skills

  • Customer service
  • Banking operations support
  • Payment processing
  • Team collaboration
  • Time management
  • Communication skills
  • Conflict resolution
  • Problem-solving
  • Bilingual communication
  • Communication skills
  • Team collaboration
  • Positive demeanor
  • Payment processing
  • Bilingual communication

Languages

  • Spanish, Advanced
  • English, Bilingual

Timeline

Customer Service Representative

Wells Fargo
02.2024 - 03.2026

Food Service Worker

Costco
10.2023 - 02.2024

Customer Service Representative

Maximums Federal
04.2021 - 09.2023

GED -

Rio salado college
Mariana Cadena