mariana castelan
Elgin,IL
Summary
Dynamic leader with proven success in enhancing customer satisfaction and retention at La Flor Taqueria through exceptional service quality and efficient team management. Skilled in complaint handling and fostering a positive work environment, demonstrating strong leadership and customer service abilities. Achieved significant improvements in order accuracy and hygiene standards, contributing to a safer, more productive workplace.
Overview
2025
2025
years of professional experience
Work History
Waitress Supervisor
La Flor Taqueria
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Machine Operator
Claussen Pickle
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Packer
Creative Werks
07.2021 - Current
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Improved team collaboration through effective communication and coordination with coworkers.
Education
High School Diploma -
Elgin High School
Elgin, IL05.2018
Skills
- Task Delegation
- Complaint Handling
- Order Accuracy
- Sales Promotion
- Hygiene standards
- Strong leadership
- Waiting tables
- Customer Service
- Food and Beverage Service
Timeline
Packer
Creative Werks
07.2021 - Current
Waitress Supervisor
La Flor Taqueria
Machine Operator
Claussen Pickle
High School Diploma -
Elgin High School
Similar Profiles
Paola Salgado ÁlvarezPaola Salgado Álvarez
Camarero de restaurante at La Flor del istmoCamarero de restaurante at La Flor del istmo
Melissa MendozaMelissa Mendoza
Cashier at La Flor De MexicoCashier at La Flor De Mexico
Julie NavarroJulie Navarro
Ice Cream Server at La Flor De Michoacan Paleteria Y NeveriaIce Cream Server at La Flor De Michoacan Paleteria Y Neveria
Dalmy FiskDalmy Fisk
Merchandie Associate Manager at AO RacingMerchandie Associate Manager at AO Racing
Nathan P JulianNathan P Julian
Owner and Sole Proprietor at Nate's Car Wash and Detail ServiceOwner and Sole Proprietor at Nate's Car Wash and Detail Service