Mariana Cruz Rodriguez
New Haven,CT
Summary
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.
Overview
12
12
years of professional experience
Work History
Digital Shopper
Walmart
09.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
Cajera
Ralph Foodwarehouse
12.2011 - 12.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
Associate of Arts - Turismo
Universidad De Puerto Rico Recinto Humacao
Humacao PrAssociate of Science - Trabajador Social
Sistema Universitario Ana G Mendez - Universidad Del Turabo
Gurabo, PRGED -
Ana Roque
Humacao Pr05.2008
Skills
- Order Fulfillment
- E-commerce strategy
- Promotional planning
- Shipping logistics
- Product sourcing
- Customer Service
- Customer Relations
- Prioritizing Orders
Timeline
Digital Shopper
Walmart
09.2023 - Current
Cajera
Ralph Foodwarehouse
12.2011 - 12.2017
Associate of Arts - Turismo
Universidad De Puerto Rico Recinto Humacao
Associate of Science - Trabajador Social
Sistema Universitario Ana G Mendez - Universidad Del Turabo
GED -
Ana Roque