Mariana E. Guerra-Reese
Hugo,MN
Summary
Highly motivated professional with an extraordinary work ethic, bringing punctuality, reliability, and exceptional customer service experience to any role. Willing to be flexible with scheduling needs and excels in assisting customers, multitasking, and handling high-volume work. Dependable and dedicated when working in a group project or independently. Gifted at relating to people and maintaining a positive attitude, resulting in notable customer loyalty by promptly offering assistance and demonstrating a strong commitment to engaging customers.
Overview
7
7
years of professional experience
Work History
Assistant Teacher
New Creations Child Care
08.2024 - Current
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Desk assistant
St. Cloud State
09.2022 - 12.2022
- Assisted students and guests with phone calls, or directory through the building
- Answering emails for help with registration questions or events happening on campus
- Giving weekly tours around the campus to new and incoming students
Host
Keys Café and Bakery
06.2022 - 08.2022
- Monitored restaurant activity to determine seating and dining flow
- Assist others with side work
- Made bakery orders
- Welcome guests in a warm friendly manner
Front Desk
Residence Inn by Marriott
11.2020 - 11.2021
- Greeted guest
- Answered guest questions, requests, and issues in a respectful manner
- Listed information about the hotel
- Reviewed notes from the front desk agent working before me
- Informed customers about their credit card authorization
Waitress
Waverly Gardens Senior Home
01.2018 - 01.2020
- Explain menu items such as suggesting appropriate food options for food allergies
- Busted tables and set up tables properly
- Collaborated with the kitchen team to support order preparation, manage efficient deliveries, and minimize customer services issues by verifying meals
- Made proper changes for cash transactions
Education
Bachelor of Science - Business Management
St. Cloud State University
St. Cloud, MN05.2024
Skills
- Skilled in Microsoft Word, Excel, and PowerPoint
- Customer Service Expertise
- Highly Attentive to Detail
- Effective Time Prioritization
Timeline
Assistant Teacher
New Creations Child Care
08.2024 - Current
Desk assistant
St. Cloud State
09.2022 - 12.2022
Host
Keys Café and Bakery
06.2022 - 08.2022
Front Desk
Residence Inn by Marriott
11.2020 - 11.2021
Waitress
Waverly Gardens Senior Home
01.2018 - 01.2020
Bachelor of Science - Business Management
St. Cloud State University
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