Mariana Esho

Chicago,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

years of professional experience

Certification

Work History

Import Specialist

Alliance Ground International

Chicago, IL

02.2022 - Current

Assisted in resolving discrepancies between actual shipments received versus those ordered by customers or recorded on purchase orders issued by company personnel.
Arranged delivery with consignees and handled after-hours and weekend shipments.
Cleared goods through customs and verified delivery to client destinations.
Maintained contact with vendors located abroad to coordinate shipments and resolve issues related to orders or deliveries.
Identified needs of customers promptly and efficiently.
Facilitated communication between shippers, carriers, customers, brokers throughout the entire import process.

Retail Supervisor

Ross

Skokie, IL

12.2019 - 04.2022

Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
Helped each team increase business with improved approaches to planning and product line management.
Counted and balanced registers.
Trained, managed and motivated employees to promote professional skill development.

Export Agent

Maestro International Cargo

Rosemont, IL

01.2021 - 03.2022

Processed export documentation, such as letters of credit, bills of lading, invoices, and other documents required for customs clearance.
Managed inventory levels at warehouses by monitoring stock movements into and out of designated locations worldwide.
Adhered to SOPs and legal regulations for live animal and perishable shipments.
Requested and compiled necessary customs invoices, certificates of origin, and cargo-control documents.
Monitored shipments and obtained clearance from customs and other agencies.

Education

Oakton Community College

Des Plaines, IL

Skills

Trilingual
Customer service
Time management
Computer skills

Oral and written communication
Analytical Skills
Leadership & Teamwork