Mariana Espinal Mejia
Nashua,NH
Summary
Proven leader in financial services, adept at operations management and team development, with a track record of enhancing branch performance at Triangle Credit Union. Excelled in audit preparation and relationship building, achieving significant improvements in staff skill levels and operational compliance. Skilled in banking and staff education, consistently driving business growth and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Assistant Branch Manager
Triangle Credit Union
07.2013 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
Front End Shift Manager
McDonalds
05.2008 - 05.2013
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
High School Diploma -
Nashua High School South
Nashua, NH06.2010
Skills
- Banking
- Operations Management
- Business Development
- Team Development
- Compliance Management
- Audit preparation
- Staff education and training
- Loan application evaluation
- Loan expertise
- Relationship building and management
- Employee Scheduling
- Loans
- Risk Management
- Sales expertise
- Staff Development
- Account Retention
- Financial Services
Languages
Spanish
Native or Bilingual
Timeline
Assistant Branch Manager
Triangle Credit Union
07.2013 - Current
Front End Shift Manager
McDonalds
05.2008 - 05.2013
High School Diploma -
Nashua High School South
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