Mariana Estrada

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.

- Verified patient’s insurance, collect & post payments.

- Confirmed changes in patient demographics to stay current.

- Communicate efficiently with patients for a smoother transition.

- Provide a welcoming atmosphere so patients feel more comfortable.

- Maintaining professionalism in all

aspects so patients may feel more secure in receiving care.

- Prioritize patients with mental health crisis so we may provide health services in a timely manner.