Mariana Flores
Lawrenceville,GA
Summary
Dynamic Assistant Manager with a proven track record at Zaxbys, enhancing customer satisfaction and streamlining operations. Excelled in team leadership and Microsoft Office, significantly reducing financial discrepancies. Known for exceptional coaching abilities and fostering a collaborative work environment, leading to increased efficiency and repeat business.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Zaxbys
09.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
Bachelor - Exercise Science
Georgia Gwinnett College
Lawrenceville, GAArcher High School
Lawrenceville, GA05.2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Conflict resolution
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
- Coaching and mentoring
- Microsoft office expertise
- Customer service and satisfaction
- Multitasking Abilities
Languages
Spanish
Limited Working
Timeline
Assistant Manager
Zaxbys
09.2018 - Current
Bachelor - Exercise Science
Georgia Gwinnett College
Archer High School
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