Mariana Garcia
San Antonio,TX
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
8
8
years of professional experience
Work History
Insurance Agent
Goosehead Insurance Agency
San Antonio, Texas
10.2023 - Current
- Monitored market conditions to ensure that existing policies remain competitively priced.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
Call Center Representative
QTC Management
San Antonio, Texas
08.2023 - 10.2023
- Maintained detailed records of customer interactions and transactions for future reference.
- Developed effective working relationships with team members across multiple departments.
- Analyzed data collected during each call in order to identify trends in customer feedback.
Customer Service Representative
Lucel Homes LLC
San Antonio, Texas
06.2023 - 08.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Conducted regular follow-up calls with customers after resolving their issues.
Human Resources Leader
All Employment Solutions LLC
Eagle Pass, Texas
04.2022 - 05.2023
- Facilitated communication between staff members across multiple departments.
- Assisted supervisors in developing performance appraisal systems that accurately assessed employee skillsets.
- Researched trends in human resources development to improve current operations processes.
Sales Consultant
Sames Red Barn Motors
Austin, Texas
05.2021 - 01.2022
- Assisted in developing sales strategies and setting targets for different accounts.
- Analyzed customer needs and preferences to recommend appropriate products.
- Collaborated with marketing team to design promotional materials for campaigns.
Assistant Manager
Journeys Shoes
Eagle Pass, Texas
11.2016 - 03.2020
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
BBA - Business Administration And Management
Texas A&M International University
Laredo, TX05-2024
Skills
- Lead Development
- Client Retention
- CRM Software
- Account Management
- Operations Management
- New Client Acquisition
- Regulatory Compliance
- Upselling
- Negotiation abilities
- Client Account Management
Timeline
Insurance Agent
Goosehead Insurance Agency
10.2023 - Current
Call Center Representative
QTC Management
08.2023 - 10.2023
Customer Service Representative
Lucel Homes LLC
06.2023 - 08.2023
Human Resources Leader
All Employment Solutions LLC
04.2022 - 05.2023
Sales Consultant
Sames Red Barn Motors
05.2021 - 01.2022
Assistant Manager
Journeys Shoes
11.2016 - 03.2020
BBA - Business Administration And Management
Texas A&M International University