MARIANA GARCIA
San Bernardino,CA
Summary
SEEKING A RESPONSIBLE AND CHALLENGING POSITION WHERE I MAY CONTRIBUTE TO THE ORGANIZATIONS SUCCESS AND GROWTH AS WELL AS OPPORTUNITIES FOR MY CAREER GROWTH
Overview
10
10
years of professional experience
Work History
ROV Customer Service
San Bernardino County
09.2024 - Current
- Answer inbound phone calls, categorize, and assign issues accordingly
- Complete data entry tasks for various departments
- Provide customer service to voters, election workers, candidates, county department, and other agencies including answering questions regarding process, procedures, and general information
- Prepare written correspondence as needed
- Maintain various department records both electronically and physically
- Perform quality assurance checks on various department processes
- Acts as coordinator of various teams
Dispatch / Customer Service
Estes Express
11.2021 - 08.2024
- Create freight manifest list using applicable coding
- Verified accuracy of all paperwork prior to submission for processing.
- Scanned documents into digital formats ensuring accuracy of content.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Assist dispatcher with assigning pick-up and delivery drivers for local delivery
- Assist dispatcher with maintaining city dispatch sheet and advising drivers concerning any problems encountered in the pick up and delivery of freigh
- Responsible for scheduling, tracking, tracing and billin
- Interact with the Line Haul Supervisor, Operations Planner, terminal personnel, VP of Operations, Breakdown Coordinators, and Line Haul Driver
- Assist with planning dispatches to accommodate cost and service goals
- Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies
- Investigate and resolve all overages, shortages and damaged freight issues, including Hazmat Material
- May maintain accurate records to report all OS&D freight issues on a daily or weekly basis to terminal management
- Serve as first line resource to other less experienced clerical staff by coaching and answering employee questions
- Provide guidance to less experienced employees on how to perform specific job activities
- Provide one on one on the job training when necessary to less experienced staff
- Answer telephones with a heavy call volume and direct calls with accuracy
- Schedule all amazon drop trailers/reschedule and update
- Respond to customer complaints concerning billing or services rendered, referring complaints or service failures to designated departments for investigation, resolution, and follow-up with the customer
- Back to OS&D Department
- Back up to AP clerk
Merchandise Controller
TJX Companies
10.2019 - 02.2021
- Acts as the liaison between planning and the distribution centers to ensure incoming and outgoing products meet company standards
- Comprehensive usage of Mainframe to help evaluate and assign information to unexpected product
- Utilizes DC and Merchandise systems for problem solving
- Partners/ collaborates with all appropriate resources in the 3PL and Home Office to resolve issues in a timely manner
- Ensures that damaged/problem merchandise and RTVs are identified and processed according to established guidelines
- Utilizes companywide program SCAN to problem solve various issues encountered within the warehouse
- Cross trained in different departments to obtain knowledge of warehouse practices that can be applied during problem solving
- Communicate and partner with teammates to resolve issues
- Collaborates with operations to resolve issues centered around overages/shortages
- Identifies and communicates proper receiving, handling and routing of other DCs' merchandise.
Administrative Assistant
Anitas Mexican Foods
01.2017 - 09.2019
- Coordinated travel arrangements, including booking airfare, hotel and transportation
- Completed basic computer setups, such as installing MS Office/Outlook and phone service
- Worked closely with accounting department (accounts receivable/accounts payable)
- Requested quotes for both products and services as needed
- Maintained inventory and placed as needed all office, production, quality, maintenance, and warehouse supplies
- Generated Purchase Orders
- Created detailed expense reports and requests for capital expenditures
- Provided weekly and monthly reports to managers
- Sort and route incoming mail and prepare outgoing mail
- Review files, records, and other documents to obtain information to respond to requests
- Compile, copy, sort, and file records of office activities, business transaction, and other activities
- Reimbursement requests
- Updated phone directory as needed
- Manage lunch orders
- Trained other staff members to perform work activities on work applications
- Communicated with vendors, employees and other individuals to answer questions, disseminate or explain information.
Logistics Coordinator
Anitas Mexican Foods
07.2014 - 12.2016
- Contacted carriers and notified customers regarding missed pickups or deliveries
- Scheduled inbound and outbound freight
- Reschedule missed LTL pick ups
- Keep records of goods that have been received
- Prepare regular shipping and receiving reports for supervisors
- Ensure there's enough storage for incoming items and personnel on hand to manage incoming shipments
- Work closely with purchasing for all urgent inbounds
- Answered and managed incoming calls
- Provided bill of ladings, packing lists, seals, and any other documentation needed/requested
- Maintained a real-time log of all appointments, non-appointed freight including in and out times
- Maintained itemized logs for in-house
- Maintain inventory of shipping materials and supplies
- Checked all items to be shipped against orders to ascertain that quantities, destination, and routing are correct
- Supervised loads with special instructions
- Provided logs for customers with all open and closed purchased orders
- Manually labeled all Hain/Late July sample requests and scheduled for pick up via FedEx & UPS
- Performed miscellaneous job-related duties as assigned.
- Contribute to continuous efforts to deliver bett to service to clients over time
- Back up to Quality Control Department
Education
High School Diploma -
Arroyo Valley High School
San Bernardino, CA01-2014
Skills
- 45 WPM TYPING SPEED
- PROFESSIONAL PHONE ETIQUETTE
- EXCELLENT COMMUNICATION SKILLS
- DATA ENTRY
- PRIORITIZE
- ACCURATE AND DETAILED
- ADVANCED CLERICAL KNOWLEDGE
- QUALITY CONTROL TRAINED
- CONFERENCE PLANNING
- BILINGUAL:ENGLISH/SPANISH
- PROFICIENT: MS EXCEL, WORD, PP, OUTLOOK
- AS400
- SAGE
- MAIN FRAME
- SCAN (Companywide program)
- PURCHASING
- MATERIALS SOURCING
- MAINTAINS CONFIDENTIALITY
- TEAM PLAYER
- INDEPENDENT/MULTITASK WORKER
- KNOWLEDGE OF OS&D
- KNOWLEDGE OF AP
- CROSS TRAINED IN QA (FOOD MANUFACTURERING)
Timeline
ROV Customer Service
San Bernardino County
09.2024 - Current
Dispatch / Customer Service
Estes Express
11.2021 - 08.2024
Merchandise Controller
TJX Companies
10.2019 - 02.2021
Administrative Assistant
Anitas Mexican Foods
01.2017 - 09.2019
Logistics Coordinator
Anitas Mexican Foods
07.2014 - 12.2016
High School Diploma -
Arroyo Valley High School