Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Shaiteria Holmes

Shaiteria Holmes

Shreveport,LA
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
12.2021 - 06.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Temporary CNA

Southern Hills Healthcare & Rehabilitation
06.2020 - 11.2020
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Merchandising Associate

Home Depot
04.2019 - 12.2019
  • Educated customers on promotional events and monitored inventory for events to improve overall experiences.
  • Worked closely with managers, suppliers and buyers to stock retail locations.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor
  • Completed efficient store resets to prepare store for special promotions and seasonal updates

Cashier

Walmart
11.2014 - 08.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Associates - Business Administration And Management

Southern University At Shreveport, Shreveport, LA
05.2025

High School Diploma -

Fair Park High School, Shreveport, LA
05.2012

Skills

  • Microsoft Outlook
  • Promotional Support
  • Conflict Mediation
  • Research
  • Retail Sales Customer Service
  • Typing Proficiency
  • Microsoft Excel
  • Microsoft Windows
  • Customer Relations
  • Sorting and labeling
  • 45 WPM typing speed
  • Filing and data archiving
  • Active Listening
  • Microsoft PowerPoint
  • Microsoft Word
  • Credit Card Payment Processing
  • Reading Comprehension
  • Microsoft Internet Explorer
  • Multi-Line Phone Talent
  • ADP Workforce Now

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative - Teleperformance USA
12.2021 - 06.2022
Temporary CNA - Southern Hills Healthcare & Rehabilitation
06.2020 - 11.2020
Merchandising Associate - Home Depot
04.2019 - 12.2019
Cashier - Walmart
11.2014 - 08.2016
Southern University At Shreveport - Associates, Business Administration And Management
Fair Park High School - High School Diploma,

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Shaiteria Holmes