Mariana Garcia
Colton,CA
Summary
I am a goal oriented person. I posses a strong work ethic, demonstrating reliability and willingness to continuously learn and improve. Currently seeking a position where I may contribute to the organizations success as well as personal growth and career advancement.
Overview
10
10
years of professional experience
Work History
Phone Bank Lead
San Bernardino County ROV
09.2024 - 12.2024
- Answer inbound phone calls, categorize, and assign issues accordingly
- Complete data entry tasks for various departments
- Provide customer service to voters, election workers, candidates, county department, and other agencies including answering questions regarding process, procedures, and general information
- Prepare written correspondence as needed
- Monitoring call center processes to enhance customer satisfaction and efficiency.
- Maintain various department records both electronically and physically
- Perform quality assurance checks on various department processes
- Acts as coordinator of various teams
- Supervising and leading a team of call center agents to meet performance targets.
- Managing team performance, workflow, and analysis.
- Recruiting, training, and motivating call center representatives.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
Dispatch / Terminal Clerk III
Estes Express
10.2019 - 08.2024
- Create freight manifest list using applicable coding
- Verified accuracy of all paperwork prior to submission for processing.
- Scanned documents into digital formats ensuring accuracy of content.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Assist dispatcher with assigning pick-up and delivery drivers for local delivery
- Assist dispatcher with maintaining city dispatch sheet and advising drivers concerning any problems encountered in the pick up and delivery of freight
- Responsible for scheduling, tracking, tracing and billing
- Interact with the Line Haul Supervisor, Operations Planner, terminal personnel, VP of Operations, Breakdown Coordinators, and Line Haul Driver
- Assist with planning dispatches to accommodate cost and service goals
- Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies
- Investigate and resolve all overages, shortages and damaged freight issues, including Hazmat Material
- May maintain accurate records to report all OS&D freight issues on a daily or weekly basis to terminal management
- Serve as first line resource to other less experienced clerical staff by coaching and answering employee questions
- Provide guidance to less experienced employees on how to perform specific job activities
- Provide one on one on the job training when necessary to less experienced staff
- Answer telephones with a heavy call volume and direct calls with accuracy
- Schedule all amazon drop trailers/reschedule and update
- Respond to customer complaints concerning billing or services rendered, referring complaints or service failures to designated departments for investigation, resolution, and follow-up with the customer
- Back to OS&D Department
- Back up to AP clerk
Merchandise Controller
TJX Companies
10.2019 - 02.2021
- Acts as the liaison between planning and the distribution centers to ensure incoming and outgoing products meet company standards
- Comprehensive usage of Mainframe to help evaluate and assign information to unexpected product
- Utilizes DC and Merchandise systems for problem solving
- Partners/ collaborates with all appropriate resources in the 3PL and Home Office to resolve issues in a timely manner
- Ensures that damaged/problem merchandise and RTVs are identified and processed according to established guidelines
- Utilizes companywide program SCAN to problem solve various issues encountered within the warehouse
- Cross trained in different departments to obtain knowledge of warehouse practices that can be applied during problem solving
- Communicate and partner with teammates to resolve issues
- Collaborates with operations to resolve issues centered around overages/shortages
- Identifies and communicates proper receiving, handling and routing of other DCs' merchandise.
Operations/Administrative HR Assistant
Anita's
07.2014 - 09.2019
- Coordinated travel arrangements, including booking airfare, hotel and transportation
- Completed basic computer setups, such as installing MS Office/Outlook and phone service
- Worked closely with accounting department (accounts receivable/accounts payable)
- Requested quotes for both products and services as needed
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions as well as for other departments.
- Generated Purchase Orders
- Created detailed expense reports and requests for capital expenditures
- Provided weekly and monthly reports to managers
- Sort and route incoming mail and prepare outgoing mail
- Review files, records, and other documents to obtain information to respond to requests
- Compile, copy, sort, and file records of office activities, business transaction, and other activities
- Reimbursement requests
- Updated phone directory as needed
- Manage lunch orders
- Trained other staff members to perform work activities on work applications
- Communicated with vendors, employees and other individuals to answer questions, disseminate or explain information.
- Assists in other areas of HR, including special projects and sustaining work such as assisting employees and filing.
- Collaborated with other departments to foster smooth operation of daily processes.
- Engage in training employees and demonstrate knowledge of payroll and time and attendance systems.
- Prepare internal payroll reports as needed (e.g. monthly overtime reports) and communicate with the Accounting Team to meet the appropriate deadline(s).
- Enrolls new employees in benefit plans, handles benefit status changes, reconciles monthly benefit carrier invoices, and processes premiums payments for all benefit vendors.
- Performs filing, photocopying, and scanning; provides general clerical assistance.
- Answers the telephone and directs callers to appropriate members of Executive Offices and Human Resources staff.
- Coordinated recruitment processes by screening resumes and scheduling interviews.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
High School Diploma -
Arroyo Valley High School
01-2014
Skills
- Maintain confidentiality
- Data entry
- Communication
- Independent/Teamwork skills
- Multitasker
- Attention to detail
- Adaptability
- Organization
- Interpersonal skills
- Detail-Oriented
- Problem solving
- Time management
- Appointment scheduling
- Cross trained in shipping & receiving and QA (Food manufacturing)
- Proficient: MS Excel, Word, PP, Outlook
- AS400
- Produce Pro
- SAGE
- MAIN FRAME
- SCAN (Companywide program)
- Knowledge of OS&D
- Knowledge of AP
Timeline
Phone Bank Lead
San Bernardino County ROV
09.2024 - 12.2024
Dispatch / Terminal Clerk III
Estes Express
10.2019 - 08.2024
Merchandise Controller
TJX Companies
10.2019 - 02.2021
Operations/Administrative HR Assistant
Anita's
07.2014 - 09.2019
High School Diploma -
Arroyo Valley High School
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