Mariana Garnica
Aspen Tap House
CHAMPAIGN,IL
1
Certification
10
years of professional experience
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.
Work History
Server
3 Years 3 Months- Delivered exceptional customer service by efficiently managing multiple tables and orders.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu offerings, safety standards, and service techniques.
- MMManaged cash transactions accurately while maintaining a balanced register at shifts' end.
- Responded to customer inquiries and resolved issues promptly, fostering guest satisfaction.
Bartender
2 Years 3 Months- Crafted and served a diverse range of beverages, ensuring high-quality standards and customer satisfaction.
- Managed inventory levels, minimizing waste through effective stock rotation and ordering processes.
- Trained new staff on cocktail preparation techniques and customer service best practices to enhance team performance.
- Developed specialty drink recipes, contributing to menu innovation and increasing customer engagement.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations consistently.
Waitress
2 Years 10 Months- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Website Manager
2 Years 2 Months- Developed and implemented website content strategies to enhance user engagement and accessibility.
- Managed website updates, ensuring alignment with organizational goals and branding standards.
- Led cross-departmental teams to integrate new functionalities into the church's online presence.
- Analyzed web traffic data to identify trends, driving improvements in site usability and performance.
- Improved site performance through regular monitoring, updates, and troubleshooting.
Education
Associate of Arts - Fine Arts
Skills
Exceptional customer service
Guest engagement
Cash handling
Sales expertise
Multitasking
Problem-solving
Team collaboration
Microsoft 365
Google Suite
Strong work ethic
Certification
- Basset License - 2021
- Food Handlers License - 2018
Timeline
Server
Aspen Tap House
05.2023 - CurrentRead More
Bartender
Outback Steakhouse
01.2021 - 04.2023Read More
Waitress
Gilbert St. Cafe/Urbana Gardens
03.2018 - 01.2021Read More
Website Manager
The Rock Church
04.2016 - 06.2018Read More
Danville Area Community College
Associate of Arts from Fine Arts
Read More