Mariana Gutierrez
Elk Grove,CA
Summary
I am a Bilingual who is fluent in both Spanish and English with exceptional interpersonal and communication skills. Spanish is my first language, and I became fluent in English within the first year of relocating to the United States through dedication and daily interaction. My career experience has been consistently people-centered, strengthening my ability to connect with others, demonstrate empathy, and create a welcoming and secure environment.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Receptionist
J&R Trucking School
Sacramento, California
03.2024 - Current
- Greeted students and visitors, creating a welcoming atmosphere at the trucking school.
- Managed incoming calls, directing inquiries to appropriate staff members efficiently.
- Scheduled appointments for driving lessons and classroom sessions for students.
Customer Service Manager
Super Taco Mexican Restaurants
Elk Grove, CA
12.2018 - 12.2024
- Managed customer service team to enhance guest satisfaction at restaurant locations.
- Trained staff on service standards and menu knowledge to improve performance.
- Resolved customer complaints swiftly, ensuring a positive dining experience for all guests.
- Coordinated schedules to optimize staff coverage during peak dining hours effectively.
Receptionist
Exquisite Real Estate INC
Elk Grove, CA
05.2016 - 12.2018
- Answer phones and customer questions
- Social media management
- Email realtors and send contracts
- Make sure all documents were well written and signed.
Education
English-as-a-Second-Language Education
North Hollywood Adult Center
09.2001 - 09.2003
Information And Computer Systems
Cetis
Guadalajara , Jalisco 06.1999 - 07.2001
Skills
- Customer service
- Office administration
- Appointment scheduling
- Call management
- File management (physical and electronic)
- Calendar management
- Client intake and correspondence
- Data entry
- Office organization
- Billing
References
References available upon request.
Timeline
Receptionist
J&R Trucking School
03.2024 - Current
Customer Service Manager
Super Taco Mexican Restaurants
12.2018 - 12.2024
Receptionist
Exquisite Real Estate INC
05.2016 - 12.2018
English-as-a-Second-Language Education
North Hollywood Adult Center
09.2001 - 09.2003
Information And Computer Systems
Cetis
06.1999 - 07.2001