Mariana Heflin
Nashville,Tennessee
Summary
Music Business student enrolled at Belmont University. Passionate and driven worker looking for a position in or close to the music industry. Enthusiastic in any environment and contributes to creating a positive and professional atmosphere.
Overview
3
3
years of professional experience
Work History
Team Leader/Guest Experience Specialist/Game Guide
The Escape Game
Nashville , Tennessee
2023.09 - Current
- Manages team members, creates schedules, and designates breaks throughout each shift.
- Ensures all guests, as well as all team members, have 5-star experiences during each shift.
- Makes bookings and keeps track of locations of up to 300 guests and team members while at the front desk, as well as managing other administrative work.
- Trains new hires consistently and graciously.
Ancillary Sales
Ascend Amphitheater
Nashville , Tennessee
2024.05 - 2024.10
- Provided information and assisted with selling upgrades within the concert venue for many areas in the ancillary department.
- Answered questions and gave directions for 1,000-3,000 guests per show.
- Ensured certain areas of the venue were properly cleaned/closed after shows ended.
Concessions Worker
Athena Grand Movie Theater
Athens , Ohio
2021.07 - 2023.08
- Greeted up to 600 guests at the register and noted orders.
- Helped retrieve and distribute tickets, and other concession orders.
- Assisted with the training of new employees.
- Maintained the cleanliness of the facility.
Education
Bachelors in Music Business - Business
Belmont University
Nashville, TennesseeSkills
- Team worker
- Fast learner
- Works well under pressure
- Adaptability
- Multi-tasking
- Organizing
- Sales
- Digital marketing
- Interpersonal skills
- Communication
Other Industry Experiences
- NSAI: Inside the Industry with Liz Rose
- Grammy U Fall Summit 2023
Coursework
- Entrepreneurial Mindset
- Managing Business Systems
- Principles of Management
- Survey of Music business
- Survey of Audio Engineering Technology
- Macroeconomics
- Microeconomics
- Copyright Law
Timeline
Ancillary Sales
Ascend Amphitheater
2024.05 - 2024.10
Team Leader/Guest Experience Specialist/Game Guide
The Escape Game
2023.09 - Current
Concessions Worker
Athena Grand Movie Theater
2021.07 - 2023.08
Bachelors in Music Business - Business
Belmont University
Similar Profiles
Madison BarneichMadison Barneich
Guest Experience Specialist at The Escape GameGuest Experience Specialist at The Escape Game
E.N. StiverE.N. Stiver
Game Guide at The Escape GameGame Guide at The Escape Game
Ellie BrockhurstEllie Brockhurst
Guest Experience Specialist at The Escape GameGuest Experience Specialist at The Escape Game