Mariana Heflin
Nashville,Tennessee
Summary
Music Business student enrolled at Belmont University. Passionate and driven worker looking for a position in or close to the music industry. Enthusiastic in any environment and contributes to creating a positive and professional atmosphere.
Overview
3
3
years of professional experience
Work History
Team Leader/Guest Experience Specialist/Game Guide
The Escape Game
Nashville, Tennessee
09.2023 - Current
- Manages team members, creates schedules, and designates breaks throughout each shift.
- Ensures all guests, as well as all team members, have 5-star experiences during each shift.
- Makes bookings and keeps track of locations of up to 300 guests and team members while at the front desk, as well as managing other administrative work.
- Trains new hires consistently and graciously.
Ancillary Sales
Ascend Amphitheater
Nashville, Tennessee
05.2024 - 10.2024
- Provided information and assisted with selling upgrades within the concert venue for many areas in the ancillary department.
- Answered questions and gave directions for 1,000-3,000 guests per show.
- Ensured certain areas of the venue were properly cleaned/closed after shows ended.
Concessions Worker
Athena Grand Movie Theater
Athens, Ohio
07.2021 - 08.2023
- Greeted up to 600 guests at the register and noted orders.
- Helped retrieve and distribute tickets, and other concession orders.
- Assisted with the training of new employees.
- Maintained the cleanliness of the facility.
Education
Bachelors in Music Business - Business
Belmont University
Nashville, TennesseeSkills
- Team worker
- Fast learner
- Works well under pressure
- Adaptability
- Multi-tasking
- Organizing
- Sales
- Digital marketing
- Interpersonal skills
- Communication
Other Industry Experiences
- NSAI: Inside the Industry with Liz Rose
- Grammy U Fall Summit 2023
Coursework
- Entrepreneurial Mindset
- Managing Business Systems
- Principles of Management
- Survey of Music business
- Survey of Audio Engineering Technology
- Macroeconomics
- Microeconomics
- Copyright Law
Timeline
Ancillary Sales
Ascend Amphitheater
05.2024 - 10.2024
Team Leader/Guest Experience Specialist/Game Guide
The Escape Game
09.2023 - Current
Concessions Worker
Athena Grand Movie Theater
07.2021 - 08.2023
Bachelors in Music Business - Business
Belmont University
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