Summary
Overview
Work History
Education
Skills
Languages
Timeline
Bartender

Milena Henao

Miami ,FL

Summary

Dynamic hospitality professional with a proven track record at Mansion Versace, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through exceptional cocktail crafting and efficient bar management. Highly reliable and skilled in multitasking, consistently delivering outstanding experiences even during peak hours.

Overview

13
13
years of professional experience

Work History

Bartender

Mansion Versace
11.2023 - 01.2025
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Server

Cantina La 20
07.2017 - 11.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Bartender, Server

Pm Fish and Steak
03.2012 - 06.2017
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Education

High School -

Liceo Antioqueño
Medellin, Colombia.

Skills

  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Customer service expertise
  • Handling difficult customers
  • Memory retention
  • Hospitality service expertise

Languages

English, Spanish.
Native or Bilingual

Timeline

Bartender

Mansion Versace
11.2023 - 01.2025

Server

Cantina La 20
07.2017 - 11.2023

Bartender, Server

Pm Fish and Steak
03.2012 - 06.2017

High School -

Liceo Antioqueño

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Milena Henao