Dynamic and dedicated professional with a strong work ethic and integrity, honed at Blazing Hot Chicken. Proven expertise in customer service and cash handling, consistently delivering exceptional guest experiences. Recognized for maintaining cleanliness and safety as a Janitorial Assistant, while fostering teamwork and collaboration in high-pressure environments.
Hi, I’m
Mariana Hernandez
Sherman Oaks,CA
Summary
Overview
2
years of professional experience
Work History
Blazing Hot Chicken
Cashier/Server
02.2024 - Current
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
505 House Cleaning
Janitorial Assistant
08.2023 - 02.2024
Job overview
- Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
- Improved overall appearance of the facility with thorough dusting and polishing procedures.
- Maintained a healthy environment by disinfecting surfaces and removing trash daily.
- Promoted safety by promptly addressing spills and other potential hazards.
Education
Van Nuys High School Van Nuys, CA
High School Diploma from General Studies
University Overview
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Cashier/Server
Blazing Hot Chicken
02.2024 - Current
Janitorial Assistant
505 House Cleaning
08.2023 - 02.2024
Van Nuys High School
High School Diploma from General Studies
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