Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Hi, I’m

Mariana Jacobo

485 Greensward Way,IL
Mariana Jacobo

Summary

Dynamic and self-motivated professional with a strong work ethic, experienced at LaborPro Staffing as a Recruiter. Proven ability to enhance customer satisfaction through effective problem-solving and bilingual communication. Recognized for fostering teamwork and collaboration, while maintaining high standards of professionalism in fast-paced environments. Committed to continual improvement and excellence.

Overview

21
years of professional experience

Work History

Recruiter

LaborPro Staffing
05.2016 - Current

Job overview

  • Monitored competitor activities to assess strategies and gain advantages in future matches.
  • I practiced with the team on schedule and trained alone to enhance my athletic abilities and contributions to the team's success.
  • Followed instructions from coaches to execute consistent, effective results.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution, and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Met all call quality standards and daily quotas for first-call resolution.
  • Streamlined communication for non-English-speaking customers, providing accurate translations of company policies and product information.
  • Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
  • Participated in ongoing training sessions aimed at enhancing product knowledge and refining customer service skills.
  • Met customer service objectives by providing superior customer service to [Language]-speaking customers.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Passionate about learning, and committed to continual improvement.

Bakery Department

Sprinbrook Market
02.2004 - 01.2025

Job overview

  • Established strong working relationships with colleagues across departments, fostering a collaborative work environment conducive to problem-solving.

Line Leader

Proflowers
02.2013 - 02.2015

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Hausekeeping

O'Hare Inn and Suites
05.2005 - 10.2006

Job overview

  • Monitored competitor activities to assess strategies and gain advantages in future matches.
  • I practiced with the team on schedule and trained alone to enhance my athletic abilities and contributions to the team's success.
  • Followed instructions from coaches to execute consistent, effective results.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution, and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Met all call quality standards and daily quotas for first-call resolution.
  • Streamlined communication for non-English-speaking customers, providing accurate translations of company policies and product information.
  • Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
  • Participated in ongoing training sessions aimed at enhancing product knowledge and refining customer service skills.
  • Met customer service objectives by providing superior customer service to [Language]-speaking customers.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Passionate about learning, and committed to continual improvement.

Education

Proviso West High School
Hillside, IL

High School Diploma
06-2008

Skills

  • Strong Work Ethic
  • Teamwork and Collaboration
  • Team discipline
  • Problem-Solving
  • Team Collaboration
  • Self Motivation
  • Professionalism

Languages

Spanish
Native or Bilingual

Interests

  • Personal Development and Self-Improvement

Timeline

LaborPro Staffing

Recruiter
05.2016 - Current

Proflowers

Line Leader
02.2013 - 02.2015

O'Hare Inn and Suites

Hausekeeping
05.2005 - 10.2006

Sprinbrook Market

Bakery Department
02.2004 - 01.2025

Proviso West High School

High School Diploma

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