Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
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Mariana Lorentz

Miami,FL

Summary

Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Overview

4
4
years of professional experience

Work History

Server

Hooters
Pembroke Pines, FL
12.2020 - Current
  • Assisted in training new servers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Drink Runner

Swan Island Networks
Miami, FL
01.2022 - 01.2023
  • Ensured that all guests received prompt service in a courteous manner while adhering to all health codes and regulations.
  • Provided assistance to bartenders whenever needed; including gathering ingredients for cocktails or restocking liquors at the bar counter.
  • Demonstrated excellent time-management skills by ensuring that all tasks were completed within designated timeframe limits.

Education

Bachelor of Arts - Biology

Florida International University
Miami, FL
12-2023

Skills

  • Exceptional customer service
  • Positive and professional
  • High-volume dining
  • Liquor, wine, and food service
  • Cash Handling

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional

Affiliations

  • SAT Math tutor at Leading & Learning (August 2023 - December 2023)
  • Biotechnology Lab TA at FIU (January 2024 - Present)
  • Medical Scribe at Miami Cancer Institute (May 2024 - Present)

References

References available upon request.

Timeline

Drink Runner

Swan Island Networks
01.2022 - 01.2023

Server

Hooters
12.2020 - Current

Bachelor of Arts - Biology

Florida International University

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Mariana Lorentz