Summary
Overview
Work History
Education
Skills
Timeline
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Mariana Martinez

Madison,WI

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Skilled in managing client information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.

Overview

5
5
years of professional experience

Work History

Patient Scheduler

UW HEALTH
11.2022 - Current
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Answered telephone calls to offer office information, answer questions, and direct calls or messages to appropriate staff.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries

Vault Teller

UW CREDIT UNION
02.2020 - 10.2022
  • Accurately processed standard teller transactions for members including loan payments, transfers, balancing cash drawers, handling mail deposits and correcting any discrepancies
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Identified beneficial products to members and set up appointments for them to meet with financial specialists to finalize product acquisition
  • Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
  • Supported, trained and encouraged 3-5 employees to actively cross-sell financial institution service and product offerings.
  • Strive to create meaningful connections with members and prioritize pleasant interactions

Member Service representative

LANDMARK CREDIT UNION
01.2019 - 04.2019
  • Helped members understand and resolve account issues with empathy and professionalism
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Accurately documented research and resolutions to member complaints in their account for record keeping
  • Mastered all member service systems and databases provided

Education

Some College (No Degree) - Political Science

UW Stevens-Point
Stevens Point, WI

Skills

  • Complex Problem-Solving
  • Social Perceptiveness
  • Online Systems
  • Reading Comprehension
  • Computer Proficiency
  • Organization and Time Management
  • Call Center Operations
  • Document and Records Management

Timeline

Patient Scheduler

UW HEALTH
11.2022 - Current

Vault Teller

UW CREDIT UNION
02.2020 - 10.2022

Member Service representative

LANDMARK CREDIT UNION
01.2019 - 04.2019

Some College (No Degree) - Political Science

UW Stevens-Point

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Mariana Martinez