Overview
Work History
Education
Skills
Timeline
Generic

Mariana Montoya

Santa Fe

Overview

5
5
years of professional experience

Work History

PSR - Patient Service Representative

Eye Associates of New Mexico
05.2025 - Current
  • Led a team of XX employees, providing guidance and support to ensure successful completion of projects
  • Monitored team performance and provided regular feedback to drive continuous improvement
  • Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
  • Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
  • Maintained an organized front desk area, including managing visitor logbooks and issuing visitor badges
  • Scheduled appointments and maintained calendars for multiple staff members, optimizing time management
  • Provided administrative support by preparing documents, organizing files, and handling correspondence

Deli Clerk

Smith's Food and Drug
03.2025 - Current
  • Prepared and assembled a variety of deli products such as sandwiches, salads, and wraps according to customer preferences
  • Maintained cleanliness and sanitation standards in the deli area, ensuring compliance with health regulations
  • Operated deli equipment including slicers, grills, ovens, and fryers in a safe manner following proper procedures
  • Assisted in training new employees on deli operations including food preparation techniques and safety protocols
  • Handled cash transactions accurately using POS system while providing friendly interactions with customers at checkout
  • Performed daily cleaning tasks such as sanitizing surfaces, washing dishes, sweeping floors, and emptying trash bins
  • Resolved customer complaints or concerns promptly and professionally to maintain customer satisfaction
  • Implemented effective merchandising strategies to showcase deli products attractively for increased sales

Server

Brookdale Senior Living
09.2023 - 01.2025
  • Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
  • Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
  • Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
  • Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
  • Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
  • Adhered to all food safety regulations to ensure the health and well-being of customers
  • Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service

Package Handler

UPS
03.2020 - 09.2021
  • Efficiently packaged and labeled products for shipment, ensuring accuracy and adherence to quality standards
  • Operated packaging machinery, such as shrink wrap machines and pallet jacks, to facilitate the packaging process
  • Maintained a clean and organized work area to promote safety and efficiency in daily operations
  • Inspected products for defects or damages before packaging, taking necessary corrective actions when needed
  • Followed standard operating procedures (SOPs) for packaging various types of products accurately and efficiently
  • Trained new employees on proper packaging techniques, equipment operation, and safety protocols
  • Coordinated with shipping department to ensure timely delivery of packaged goods
  • Identified opportunities for cost savings through efficient packaging techniques and materials
  • Contributed to continuous improvement initiatives by actively participating in team meetings and providing feedback

Education

GED - undefined

Santa Fe Community College
Santa Fe, NM
08.2025

Skills

  • Dining service experience
  • Food safety compliance
  • Client relations
  • Packaging knowledge

Timeline

PSR - Patient Service Representative

Eye Associates of New Mexico
05.2025 - Current

Deli Clerk

Smith's Food and Drug
03.2025 - Current

Server

Brookdale Senior Living
09.2023 - 01.2025

Package Handler

UPS
03.2020 - 09.2021

GED - undefined

Santa Fe Community College

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Mariana Montoya