Mariana Montoya Aceves
Watsonville,CA
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Safeway
Freedom, CA
04.2022 - Current
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Recommended, selected, located, and obtained products to meet customer needs.
- Addressed customer questions and concerns regarding products and services.
- Maintained accurate records of transactions using the point-of-sale system.
- Answered incoming phone calls from customers regarding product availability or store locations.
Food Clerk
Safeway
Freedom, CA
09.2021 - 04.2022
- Maintained accurate and updated product knowledge including nutritional information and pricing.
- Assisted in unloading deliveries, stocking shelves, and organizing backroom areas.
- Assisted team members in completing tasks during busy periods such as lunch hours or special events.
- Operated cash register to process payments for purchases.
- Greeted customers and provided excellent customer service.
- Worked closely with other store personnel to maintain a safe working environment for staff and customers alike.
Education
GED -
Watsonville - Aptos Adult School
Watsonville, CA05-2024
Skills
- Customer Service
- Customer Complaint Resolution
- Product Recommendations
- Positive and professional
- Patience and composure
- Telephone management
- Reliability and punctuality
- Adaptability and Flexibility
Languages
Spanish
Professional
Timeline
Customer Service Cashier
Safeway
04.2022 - Current
Food Clerk
Safeway
09.2021 - 04.2022
GED -
Watsonville - Aptos Adult School