Mariana Morin
1703 Gardner Rd Apt 611 ,TX
Summary
Dynamic Customer Service Representative with a proven track record at Maximus, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Successfully managed escalated calls, ensuring satisfactory outcomes that benefited both clients and the company. Skilled in data entry, consistently delivering exceptional service under pressure.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Maximus
09.2019 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Office Specialist - Office Specialist
South Texas College
McAllen, TX05.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Maximus
09.2019 - 10.2023
Office Specialist - Office Specialist
South Texas College
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