Mariana O’Sullivan
Orlando
Summary
Dynamic professional with extensive experience at Disney La Nouba, excelling in new hire training and public speaking. Proven track record in enhancing staff development and customer satisfaction through creative problem-solving and effective mentoring. Committed to fostering growth and achieving departmental goals, resulting in improved performance and engagement.
Experienced with special needs childcare, ensuring safe and nurturing environment. Utilizes tailored approaches to meet unique needs of each child, fostering growth and development. Strong understanding of behavior management and structured routine implementation.
Overview
5
5
years of professional experience
Work History
Trainer-food and Beverage
Disney La Nouba
01.1998 - 01.2001
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Youth Counselor
Lennox Hill Community Center
06.1996 - 08.1998
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
Customer Service Box Office
Disney La Nouba
01.1998 - 01.2001
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted in training new hires on company policies, procedures, and best practices for exceptional customer service delivery.
- Collaborated with team members to achieve departmental goals and maintain high customer service standards.
- Contributed to the development of new customer service initiatives, resulting in higher satisfaction ratings from clients.
Tutor/Counselor- Afterschool
Arch Diocese of New York
08.1996 - 08.1998
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Education
Pine Bush High School
Pine Bush, NYSkills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- In-person tutoring
- Homework assistance
- Student motivation
- Verbal and written communication
- Child supervision
- Patience and empathy
- Positive reinforcement
- Child development
- Age-appropriate activities
Timeline
Trainer-food and Beverage
Disney La Nouba
01.1998 - 01.2001
Customer Service Box Office
Disney La Nouba
01.1998 - 01.2001
Tutor/Counselor- Afterschool
Arch Diocese of New York
08.1996 - 08.1998
Youth Counselor
Lennox Hill Community Center
06.1996 - 08.1998
Pine Bush High School
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