Emily Gotz
Milwaukee,WI
Summary
Dedicated Hospitality Professional with expertise in training and developing barista teams to elevate customer service quality. Proven ability to implement effective training programs that enhance team performance and adaptability. Strong background in coffee preparation and customer relations, with exceptional communication skills for building client rapport.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Beverage Trainer/Lead Barista
Colectivo Coffee Roasters
10.2023 - Current
- Enhanced café environment by maintaining cleanliness and operational efficiency.
- Provided constructive feedback to trainees, celebrating their achievements regularly.
- Operated espresso machines and commercial coffee brewers to ensure quality beverages.
- Assessed employee performance to identify development areas and provide necessary support.
- Trained new staff on equipment operation, ensuring adherence to safety standards.
Pharmacy Technician
Walgreens
01.2020 - 09.2023
- Dispensed medications accurately and efficiently, ensuring compliance with pharmacy regulations.
- Collaborated with healthcare providers to resolve prescription-related issues promptly and effectively.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Food Server
Prohealth Regency Senior Communities
03.2017 - 01.2020
- Enhanced customer safety by adhering to food safety guidelines.
- Resolved resident concerns to ensure positive dining experiences.
- Balanced multiple tasks effectively during high-demand shifts.
- Promoted health standards through rigorous sanitation practices.
Intern
Medical College of Wisconsin
06.2017 - 08.2017
- Enhanced experimental protocols through effective team collaboration and design.
- Summarized research findings in comprehensive reports for internal presentations.
- Streamlined workflow by coordinating meetings among project stakeholders.
- Facilitated clear communication among teams to improve project efficiency.
Education
Bachelor of Arts - Psychology, Minor in Sociology
University of Wisconsin, Milwaukee
Milwaukee, WI08-2025
Skills
- Coffee expertise
- Safe Food Handling Practices
- Adaptive and creative
- Excellent memory
- Active listener
- Exceptional customer service
- Problem-solving skills
- Professional Appearance
- Workflow Optimization
- New hire training
- Worker auditing
- Friendly and outgoing
- Time management
Certification
- Certified Barista, Colectivo Coffee Roasters | Obtained in 09/2024
- Certified Pharmacy Technician, Walgreens | Obtained in 08/2022
- Certified Food Handler, Serve Safe | Obtained in 11/2021
- Certified Nursing Assistant, Waukesha Area Technical College | Obtained in 11/2019
Languages
French
Limited Working
Interests
- Crafting and DIY Projects
- Gardening
- Yoga
- Passionate about balancing physical health with mental and emotional wellness
- Latte art
Timeline
Beverage Trainer/Lead Barista
Colectivo Coffee Roasters
10.2023 - Current
Pharmacy Technician
Walgreens
01.2020 - 09.2023
Intern
Medical College of Wisconsin
06.2017 - 08.2017
Food Server
Prohealth Regency Senior Communities
03.2017 - 01.2020
Bachelor of Arts - Psychology, Minor in Sociology
University of Wisconsin, Milwaukee