Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariana Pineda

Gilberts,IL

Summary

Motivated Member Service Supervisor with 10 years of retail experience. Adept at building customer loyalty with knowledgeable, authoritative service. Effective team leader and problem solver.

Overview

10
10
years of professional experience

Work History

Member Service Supervisor

Sams Club
Elgin, IL
07.2012 - Current
  • Assists management with supervision of associates in assigned area of responsibility by assigning duties to associates.
  • Participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
  • Trains associates on processes and procedures
  • Responds to customer calls and emails to answer questions about products and services
  • Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members. Processing memberships, upgrades, and credit accounts.
  • Participates in sales and marketing events.
  • Completes accounting records, files, transactions, and other required documentation by following accounting office procedures.

Education

Associate of Applied Science -

Elgin Community College
Elgin, IL

High School Diploma -

South Elgin High School
South Elgin, IL
05.2012

Skills

  • Bilingual
  • Supervision
  • Strong customer service
  • Telephone Etiquette
  • Communication Skills
  • Problem-solving

Timeline

Member Service Supervisor

Sams Club
07.2012 - Current

Associate of Applied Science -

Elgin Community College

High School Diploma -

South Elgin High School

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