Mariana Quezada Silva
Starbucks
Greenville,SC
2
Languages
5
years of professional experience
Cardiovascular Technology student with knowledge of medical terminology and cardiovascular sciences, combined with several years of high-volume customer service experience. Skilled in patient-focused communication, accurate documentation, multitasking, problem-solving, and maintaining efficiency under pressure. Bilingual in English and Portuguese, with professional proficiency in Spanish.
Work History
Barista
3 Years 9 Months- Crafted high-quality beverages tailored to customer preferences, ensuring satisfaction with each order.
- Worked with team members to streamline operations during peak hours, improving service speed and customer experience.
- Collaborated with team members to enhance efficiency during peak service hours.
- Engaged with customers to take orders and provide personalized beverage recommendations, enhancing overall service quality.
- Recognized as Partner of the Quarter three times for reliability and quality of care.
- Accustomed to late-night closing shifts and end-of-day accuracy procedures.
Barista Trainer
2 Years 2 Months- Trained baristas on equipment procedures, brewing techniques, and health/safety standards.
- Created precise, detailed training documentation recognized by managers, enabling support for multiple stores.
- Delivered tailored instruction aligning with each employee's strengths and learning styles to enhance training effectiveness.
- Achieved Coffee Master Program (Black Apron), showcasing comprehensive product knowledge and training proficiency.
Habitat Cleaner Volunteer
1 Year 1 Month- Volunteered with a local rescue to maintain a safe, hygienic space for adoptable cats at Petco.
- Facilitated adoption inquiries and processed applications to support successful placements.
- Documented daily tasks and observations to provide valuable insights for rescue staff.
- Monitored supply levels and coordinated restocking to ensure resources were available for operations.
Education
Bachelor of Science - Cardiovascular Technology
- 3.2 GPA
- Academic coursework complete, clinical placement pending
Associate of Science
- 3.5 GPA
- Cum Laude graduate
High School Diploma
- 5.1 GPA
- Top Ranked: 5%
- Graduated summa cum laude
Skills
Customer service
Friendly and outgoing
Cash handling
Documentation management
Detail-oriented
Time management
Medical terminology
Team player
Languages
Spanish
Professional
Portuguese
Native/ Bilingual
Timeline
Barista Trainer
Starbucks
05.2023 - 07.2025Read More
Barista
Starbucks
10.2021 - 07.2025Read More
Habitat Cleaner Volunteer
Feline Lifeline
09.2020 - 10.2021Read More
Hillcrest High School
High School Diploma
Read More
University of South Carolina
Bachelor of Science from Cardiovascular Technology
Read More
Greenville Technical College
Associate of Science
Read More