Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mariana Quiroz

Albuquerque

Summary

Professional with experience in retail management, prepared for leadership role. Proven ability to manage operations, enhance customer service, and support team growth. Strong focus on collaboration, reliability, and adaptability to changing needs. Skilled in conflict resolution, inventory control, and staff training

Overview

6
6
years of professional experience

Work History

Key Carrier

Marshalls
05.2022 - Current
  • Assisted in organizing merchandise displays to enhance customer engagement and sales.
  • Supported inventory management by conducting regular stock counts and replenishing shelves.
  • Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
  • Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
  • Learned store policies and procedures to ensure compliance with safety standards.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with team members to maintain a clean and safe shopping environment.

FC Associate (Gatekeeper)

Amazon
09.2022 - 12.2022
  • Trained new associates on operational procedures and safety protocols
  • Examining and inspecting products for defects and damages
  • Write reports for management keeping them updated with progress of damages
  • Discharging duties in strict compliance with amazon safety and hygiene regulations
  • Multitask, prioritize, and successfully complete tasks under strict time constraints

Department Lead

Kohls
03.2019 - 09.2022
  • Led departmental initiatives to streamline workflow and enhance operational efficiency.
  • Mentored team members, fostering skill development and improving overall performance.
  • Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
  • Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.

Education

Associate of Applied Science - Criminal Justice

Central New Mexico Community College
Albuquerque, NM
01-2026

Cibola High School
Albuquerque
05-2019

Skills

  • Employee scheduling
  • Store maintenance
  • Cash handling and reconciliation
  • Customer service management
  • Training and mentoring
  • Store operations oversight
  • Delegation and supervision
  • Computer proficiency

Languages

Spanish
Professional Working

Timeline

FC Associate (Gatekeeper)

Amazon
09.2022 - 12.2022

Key Carrier

Marshalls
05.2022 - Current

Department Lead

Kohls
03.2019 - 09.2022

Associate of Applied Science - Criminal Justice

Central New Mexico Community College

Cibola High School

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