Mariana Reyes
Washington,DC
Summary
Bilingual healthcare administrative professional with 4+ years of experience in patient services, appointment scheduling, insurance verification, and front-office operations. Organized and personable with strong administrative, recordkeeping, and time management skills. Experienced in supporting busy clinical teams while maintaining accurate documentation and efficient workflows. Committed to providing reliable administrative support and delivering a positive experience for patients, staff, and visitors.
Overview
5
5
years of professional experience
Work History
Receptionist
Discovery Pediatrics
Silver Spring, Maryland
12.2025 - 03.2026
- Friendly and detail-oriented Pediatric Receptionist with experience managing front-desk operations and providing excellent service to patients and families. Skilled in answering high-volume multi-line phone systems, scheduling and confirming appointments, and coordinating patient flow to ensure providers stay on schedule. Experienced in verifying insurance eligibility, updating patient demographics, and accurately entering information into electronic health record (EHR) systems to support efficient billing and documentation. Demonstrate strong organizational skills, the ability to multitask in a fast-paced medical environment, and strict adherence to HIPAA and patient confidentiality standards. Committed to creating a welcoming environment for children while ensuring smooth daily clinic operations.
Receptionist
Professional Hearing Aid Service
Washington, DC
03.2024 - 07.2025
- Provide administrative and operational support to audiology providers while managing communication with hearing aid manufacturers regarding orders, repairs, and product inquiries. Coordinate supply orders, monitor and track inventory levels, and arrange shipping for hearing aids requiring repair or replacement. Verify patient insurance eligibility and benefits prior to appointments and assist with billing inquiries, payment processing, and documentation. Schedule, reschedule, and confirm patient appointments through phone, email, text, and in-person interactions while maintaining an organized provider schedule. Generate invoices, manage patient accounts, and follow up with patients regarding outstanding balances to support accurate financial records. Send reminders to patients about hearing aid warranty expirations and recommended annual follow-up appointments to encourage continued care. Compile, review, and assist in analyzing monthly reports related to patient billing, payments, and outstanding balances to support office operations and financial tracking.
Patient Service Specialist—Team Lead—Coordinator
Adventist HealthCare Imaging
Silver Spring, Maryland
04.2021 - 09.2023
- Began as a Patient Services Specialist responsible for scheduling patient appointments, verifying insurance coverage and eligibility, and managing patient check-in and check-out processes while maintaining strict HIPAA compliance. Provided front-desk support in a fast-paced healthcare environment, assisted patients with questions, updated demographic and insurance information, and ensured accurate documentation in the electronic medical record system. Promoted to Team Lead after one year in recognition of strong performance and leadership abilities. In this role, coached and supported team members, delegated daily front-office responsibilities, monitored workflow to maintain efficiency, and assisted with resolving patient concerns to ensure a positive patient experience. Later advanced to Service Coordinator, where responsibilities expanded to include managing prior authorizations for procedures and imaging, retrieving and organizing lab results and clinical documentation, and coordinating time-sensitive imaging exams for patients while maintaining clear communication between providers, staff, and patients to ensure continuity of care.
Education
High School Diploma -
Columbia Heights Educational Campus
Skills
- Fluent in English and Spanish, with strong verbal and written communication skills Proven ability to provide high-quality customer service, ensuring patient satisfaction, resolving issues efficiently, and maintaining strong professional relationships
- Experience in coaching, mentoring, and leading teams, with a focus on achieving operational goals and improving team performance Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint), Google Suite (Docs, Sheets), and Mac Office Suite Experienced knowledge of insurance eligibility verification, conducting prior authorizations, and ensuring timely scheduling of medical procedures
Timeline
Receptionist
Discovery Pediatrics
12.2025 - 03.2026
Receptionist
Professional Hearing Aid Service
03.2024 - 07.2025
Patient Service Specialist—Team Lead—Coordinator
Adventist HealthCare Imaging
04.2021 - 09.2023
High School Diploma -
Columbia Heights Educational Campus