Mariana Rosu
Middleburg Hts,OH
Summary
Detail-oriented medical receptionist skilled in patient scheduling, HIPAA compliance, and customer service. Proven ability to optimize patient flow and maintain accurate records, enhancing overall clinic efficiency.
Overview
26
26
years of professional experience
Work History
Medical Receptionist
Chiropractic Associates
Brunswick, OH
03.2025 - Current
- Greeted patients and ensured timely check-ins for appointments.
- Managed patient records using electronic health record (EHR) systems.
- Scheduled appointments and coordinated follow-up visits efficiently.
- Assisted in verifying insurance information for new patients.
- Maintained cleanliness and organization of reception area at all times.
- Handled incoming calls, responding to inquiries with professionalism.
- Collaborated with chiropractic staff to streamline patient flow processes.
- Demonstrated adaptability in a fast-paced environment, enhancing patient experience.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office
Medical Secretary
Cleveland Urology Associates
Garfield Heights, OH
10.2023 - 02.2025
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated correspondence between patients and medical staff, ensuring timely communication.
- Processed insurance claims and verified patient eligibility for services efficiently.
- Maintained accurate electronic health records, enhancing data retrieval and patient care quality.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
Patient Care Nursing Assistant
Regency Hospital
Middleburg Heights, OH
02.2022 - 09.2023
- Maintained patient hygiene and cleanliness in accordance with health protocols.
- Documented patient care activities accurately in electronic health records systems.
- Provided emotional support to patients, enhancing overall patient experience and satisfaction.
- Trained new nursing assistants on best practices for patient care and safety procedures.
- Delivered high-quality personal care to patients, including bathing, grooming, dressing, toileting, feeding, and mobility assistance.
- Supported nursing staff by accurately obtaining and recording vital signs, promptly notifying nurses of any abnormal results.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Patient Care Nursing Assistant
UH Parma Medical Center
Parma, OH
07.2017 - 02.2022
- Collaborated with healthcare team to develop individualized care plans for patients.
- Maintained a safe and clean environment for patients by adhering to strict infection control protocols and regular room sanitization procedures.
- Facilitated patient transfers, positioning, and mobility using proper body mechanics to prevent injury and ensure comfort.
- Demonstrated adaptability in rapidly changing situations, responding promptly to unforeseen patient needs or requests from the nursing staff.
- Assisted in the orientation of new Patient Care Nursing Assistants, sharing best practices for efficient provision of quality patient care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Maintained patient hygiene and cleanliness in accordance with health protocols.
- Trained new nursing assistants on best practices for patient care and safety procedures.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Cosmetologist
Cory's Hair Studio and Day Spa
Middleburg Heights, OH
01.2012 - 12.2016
- Delivered exceptional customer service to enhance client satisfaction and retention.
- Executed various hair, skin, and nail treatments following industry standards and trends.
- Advised clients on suitable products and services tailored to their individual needs.
- Maintained cleanliness and organization of workstation to ensure compliance with health regulations.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Maintained high standard of cleanliness and hygiene, ensuring safe and welcoming environment for clients.
Cosmetologist
The Spa Connection
Berea, OH
02.2000 - 12.2011
- Greeted patients and ensured timely check-ins for appointments.
- Managed patient records using electronic health record (EHR) systems.
- Scheduled appointments and coordinated follow-up visits efficiently.
- Assisted in verifying insurance information for new patients.
- Maintained cleanliness and organization of reception area at all times.
- Handled incoming calls, responding to inquiries with professionalism.
- Collaborated with chiropractic staff to streamline patient flow processes.
- Demonstrated adaptability in a fast-paced environment, enhancing patient experience.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office
Education
High School Diploma -
North Royalton High School
North Royalton, OH06-1995
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient registration
- Microsoft office
- HIPAA compliance
- Reminder calls
- Records management
- Electronic medical records
- Records maintenance
- Typing and filing
- Customer service
- Problem-solving
- Collaboration and teamwork
- Critical thinking
- Data entry
- EHR software
Timeline
Medical Receptionist
Chiropractic Associates
03.2025 - Current
Medical Secretary
Cleveland Urology Associates
10.2023 - 02.2025
Patient Care Nursing Assistant
Regency Hospital
02.2022 - 09.2023
Patient Care Nursing Assistant
UH Parma Medical Center
07.2017 - 02.2022
Cosmetologist
Cory's Hair Studio and Day Spa
01.2012 - 12.2016
Cosmetologist
The Spa Connection
02.2000 - 12.2011
High School Diploma -
North Royalton High School