Mariana Salinas
Albuquerque,New Mexico
Summary
Accomplished Online Personal Shopper at Albertsons Market, adept in e-commerce and customer service, showcasing exceptional attention to detail and empathy. Enhanced customer satisfaction through personalized shopping recommendations and efficient order fulfillment, achieving high satisfaction ratings. Leveraged sales experience and product knowledge to meet and exceed service expectations, demonstrating a proven track record of results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Albertsons Market
09.2020 - 09.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
Floater Pharmacist
La Petite Academy Day Care
09.2019 - 09.2020
- Managed internal projects to develop product applications for future grades of steel under development.
- Supported the development of industry-leading products by applying cutting-edge CAE tools and methodologies to complex engineering challenges.
- Developed and maintained comprehensive documentation of CAE processes, ensuring consistency and repeatability across all projects.
Education
Medical Assistant
Pima Medical Institute
05.2018
Skills
Patience and Empathy
Customer service expertise
Sales experience
Product picking
E-commerce understanding
Customer Service
Attention to Detail
Decision-Making
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
Certification
- Certified Medication Aide (CMA) – Various State Nursing Boards or Departments of Health.
Languages
English
Full Professional
Timeline
Online Personal Shopper
Albertsons Market
09.2020 - 09.2024
Floater Pharmacist
La Petite Academy Day Care
09.2019 - 09.2020
Medical Assistant
Pima Medical Institute