Mariana Saucedo
Miami,FL
Summary
Organized Treatment Coordinator providing detailed customer service and scheduling support. Im a Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Offering strong interpersonal and organizational skills, eager to thrive in dental environment. Brings understanding of treatment planning and patient coordination, coupled with proficiency in administrative tasks. Ready to use and develop communication and scheduling skills .Knowledgeable with solid background in coordinating dental treatments and enhancing patient satisfaction. Proven track record in facilitating smooth patient flow and effectively managing treatment plans. Demonstrated skills in patient communication and scheduling, ensuring seamless operations and high-quality care.
Overview
4
4
years of professional experience
Work History
Treatment Coordinator
Miami Bay Oral Health
111 Nw 8th St Miami,fl 33136
09.2025 - Current
- Coordinated patient appointments, enhancing scheduling efficiency and reducing wait times.
- Assisted in patient treatment planning, ensuring comprehensive care and effective communication with dental professionals.
- Developed patient education materials to enhance understanding of treatment options and oral health maintenance.
- Educated patient on procedure needed
- Collaborated with dental teams to ensure seamless workflow between clinical and administrative functions.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Laid out potential payment plans for patients.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
Dental Receptionist/Dental Treatment Coordinator
Miami Perfect Smile
Doral, FL
07.2024 - 09.2025
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Increased patient retention with personalized follow-up calls to gather feedback and address any concerns.
Dental Front Office Receptionist
Smiles Of Kendall
Miami, FL
05.2024 - 07.2024
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Helped patients complete necessary medical forms and documentation.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Provided exceptional customer service through a warm and welcoming demeanor, promptly addressing patient inquiries and concerns.
Denatl Receptionist
Amercian Dental Clinc
Miami, FL
03.2024 - 04.2024
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Helped patients complete necessary medical forms and documentation.
Sales Associate
Boss
Miami, FL
07.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Victoria's Secret & PINK
Miami, FL
09.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Biology
Florida International University
Miami, FL06-2027
Associate of Science - Biology
Doral Colleage
Doral, FL05-2023
Skills
- Dental Terminology
- HIPAA Compliance
- Patient Scheduling
- Office Organization
- Insurance Verification
- Document Preparation
- Excellent multitasking capability
- Incoming Call Reception
- Team Collaboration
- Phone and Email Etiquette
- Patient Services
- Insurance Billing
- [Language] Fluency in Spanish and English
- Financing
- Dental care
- Treatment Planning
- Customer service
- Patient education
- Creative problem solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Treatment Coordinator
Miami Bay Oral Health
09.2025 - Current
Dental Receptionist/Dental Treatment Coordinator
Miami Perfect Smile
07.2024 - 09.2025
Dental Front Office Receptionist
Smiles Of Kendall
05.2024 - 07.2024
Denatl Receptionist
Amercian Dental Clinc
03.2024 - 04.2024
Sales Associate
Boss
07.2023 - 02.2024
Sales Associate
Victoria's Secret & PINK
09.2022 - 06.2023
Bachelor of Science - Biology
Florida International University
Associate of Science - Biology
Doral Colleage