Harley Gilleland
Hickory,NC
Summary
Friendly and organized Treatment Coordinator with talent for ensuring patient comfort with treatment plan and financial arrangements. Substantial familiarity with dental procedures and treatments. Dedicated to establishing effective relationships with patients and staff members.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Foothills Oral Surgery
04.2022 - Current
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Streamlined dental office operations through efficient scheduling and coordinating appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with medical coding and billing tasks.
- Figured financials and presented to the patient and answered any concerns they may have had.
- Handled/counted money to provide patient with correct change and make daily bank deposit slips.
- Communicated with the doctors about a patient's treatment plan.
Education
Associate of Applied Science - Healthcare Management Technology
Catawba Valley Community College
Hickory, NC05.2020
Skills
- Knowledge of Dental Insurance
- Dental Terminology
- Appointment Scheduling
- Office Administration
- Financial Counseling
- Customer Service
- Organizational Skills
- Time Management
- Teamwork
Accomplishments
President's list at CVCC: 2020
Dean's list at CVCC: 2021
Certification
CPR certified
Microsoft Word/Powerpoint/Excel certified
Timeline
Treatment Coordinator
Foothills Oral Surgery
04.2022 - Current
Associate of Applied Science - Healthcare Management Technology
Catawba Valley Community College
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