Mariana Schlenker
Cortland,USA
Summary
Results-driven business and customer service professional with experience in sales management, operations, marketing support, customer relations, and administrative coordination. Skilled in remote communication, client support, team coordination, CRM systems, sales strategy, and process improvement. Strong background in managing customer relationships, creating training and presentation materials, and supporting business growth. Adaptable, organized, and comfortable working independently in remote environments.
Overview
16
16
years of professional experience
Work History
RM Resource Associate
McNeil & Co – Risk Management Department
Cortland, NY
06.2023 - Current
- Design safety bulletins, presentations, and training materials for risk management and educational programs.
- Create organized, user-friendly content for training and client education.
- Collaborate with teams to improve workflows and presentation quality.
- Assist with document preparation, formatting, and administrative support tasks.
Sales Executive
Private Entrepreneur
Kharkiv, Ukraine
08.2021 - 01.2023
- Sold consulting services and managed customer relationships.
- Developed sales strategies and identified new business opportunities.
- Conducted client consultations and handled inbound and outbound communication.
- Improved operational processes and helped automate workflows.
- Trained and supported team members to improve performance and service quality.
Sales Manager
Private Enterprise Partner
Kharkiv, Ukraine
07.2020 - 08.2021
- Managed customer communication and sales operations.
- Prepared commercial offers, specifications, and pricing calculations.
- Coordinated delivery timelines and maintained customer relationships.
- Increased customer satisfaction through responsive service and product knowledge.
- Assisted with negotiations and contract-related communication.
Customer Service Manager
LLC Start Up
Kharkiv, Ukraine
10.2017 - 08.2018
- Responded quickly to customer requests and incoming orders.
- Built positive client relationships through phone and email communication.
- Assisted customers with product selection and purchasing decisions.
- Maintained accurate customer and order records.
Customer Service Manager
Philin Translation Bureau
Kharkiv, Ukraine
07.2017 - 10.2017
- Assisted clients with document translation requests and service coordination.
- Managed urgent translation orders and client communications.
- Provided customer support through phone, email, and office communication.
Purchasing Manager
LTD Warm Seas
Kharkiv, Ukraine
05.2017 - 06.2017
- Managed purchasing activities, inventory coordination, and vendor communication.
- Negotiated with suppliers and monitored product availability.
- Maintained spreadsheets, purchasing records, and supply documentation.
- Identified cost-saving opportunities and process improvements.
Branch Manager
LTD KT-Ukraine
Ternopil, Ukraine
03.2011 - 02.2014
- Oversaw daily branch operations, staff coordination, and workflow management.
- Managed inventory, shipping coordination, and operational reporting.
- Supervised employee training, onboarding, and performance support.
- Monitored expenses, receivables, and branch productivity.
- Supported multiple branch locations and assisted with operational improvements.
Assistant to Regional Manager
LTD KT-Ukraine
Ternopil, Ukraine
10.2010 - 08.2013
- Prepared business reports, analytics, and sales comparisons across multiple branches.
- Organized training events, conferences, and internal meetings.
- Created presentations and customer service improvement programs.
- Supported regional management with administrative and operational coordination.
Education
Bachelor of Business Administration - Business Management
National Technical University
Ukraine01-2016
Junior Specialist - Organization of Production
Technical College
Ukraine01-2008
Skills
- Customer Service & Client Relations
- Remote Communication & Collaboration
- Sales & Account Management
- CRM & Database Management
- Marketing Support
- Administrative Support
- Training Materials & Presentations
- Business Development
- Problem Solving & Analytical Thinking
- Time Management & Organization
- Team Leadership & Staff Training
- Microsoft Office
- Process Improvement
- Written & Verbal Communication
- Order & Contract Management
- Reporting
- CRM Systems
- Presentation Software
- Internet Research & Communication Tools
- Remote Collaboration Platforms
Languages
English
Ukrainian
Russian
Timeline
RM Resource Associate
McNeil & Co – Risk Management Department
06.2023 - Current
Sales Executive
Private Entrepreneur
08.2021 - 01.2023
Sales Manager
Private Enterprise Partner
07.2020 - 08.2021
Customer Service Manager
LLC Start Up
10.2017 - 08.2018
Customer Service Manager
Philin Translation Bureau
07.2017 - 10.2017
Purchasing Manager
LTD Warm Seas
05.2017 - 06.2017
Branch Manager
LTD KT-Ukraine
03.2011 - 02.2014
Assistant to Regional Manager
LTD KT-Ukraine
10.2010 - 08.2013
Junior Specialist - Organization of Production
Technical College
Bachelor of Business Administration - Business Management
National Technical University