MARIANA SILVA

• Build rapport with customers and assess individual needs to provide appropriate solutions.
• Resolve concerns through active listening, problem-solving, and effective communication.
• Maintain accurate customer documentation and follow-up records.
• Consistently meet performance metrics while delivering high-quality customer support.

• Led daily operations while fostering a welcoming and supportive environment for clients and staff.
• Resolved client concerns through active listening and effective communication.
• Trained and mentored team members on professionalism and customer care.
• Managed scheduling, documentation, and compliance with company standards.

• Supervised daily operations and coordinated employee schedules.
• Built strong relationships with clients from diverse backgrounds.
• Assisted in resolving customer concerns and service-related issues.
• Trained and coached employees on communication and service standards.

• Provided personalized services to 35+ clients daily.
• Established trust and rapport through compassionate communication.
• Maintained accurate service records and health compliance standards.
• Promoted a safe, welcoming, and inclusive environment for clients.

In Progress

• Honors
• Dean's Honor List - Fall 2023
• Dean's Honor List - Spring 2024