Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Mariana S. Robles

Buckeye,AZ

Summary

Is to work for a successful, evolving company that will offer me the possibility to grow during my time employed. Always open to new experiences and skills. I am committed and dedicated to the work place to maintain a healthy relationship to establish a career for long term period.

Overview

12
12
years of professional experience

Work History

Office Manager

Risas Kids Dental
Phoenix, AZ
12.2020 - 07.2024
  • Same experience as Risas Dental and Braces
  • General Anesthesia Coordinator- Reviewing Health forms, Scheduling, and overseeing specialty flow.

Pacesetter (Office Manager)

Risa’s Dental and Braces
07.2018 - 12.2020
  • Motivating team to obtain high performance
  • Helping/Orienting team members to grow and develop skills
  • Training Front and Back office to acknowledge duties and responsibilities
  • Coached, mentored and trained team members in order to improve their job performance.
  • Ensured compliance with monthly OSHA compliance and SPORE sterilization testing.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved customer inquiries and complaints
  • Daily night audits to ensure team members work

Front Office

Risa’s Dental and Braces
Tempe, AZ
03.2017 - 07.2018
  • Greeting and checking in patients
  • Confirming all appointments of the day and the next day
  • Making sure all patients are scheduled with the correct provider
  • Calling insurance or checking portal for patient eligibility
  • Calling new patient insurance and obtaining a complete breakdown of insurance
  • Checking accounts for the following day to see patient’s co-payments or portion pending to the provider
  • Treatment planning and financing patient’s treatment
  • Developing communication skills to resolve escalated conversations
  • Insurance billing
  • Insurance tracing
  • Answering phone calls back to back
  • Multi-tasking throughout the day to fulfill patient’s requests and concerns
  • Working at a fast-paced environment.

Server/Cashier

Panda Express
Phoenix, AZ
05.2012 - 03.2017
  • Develop good communication skills
  • Support team and a positive working environment to achieve team goals
  • Demonstrated to work without supervision
  • Make hard tasks simpler by thinking ahead
  • Overcoming anxiety of seeing many customers
  • Relaxing and getting work done step by step
  • To be a leader and guide team members to success.

Education

Associate Degree - Science Education

Gateway Community College
Phoenix, Arizona
12.2014

Skills

  • Customer Service
  • Team Supervision
  • Billing
  • Expense Reporting
  • Office Management
  • Staff Management
  • Payroll Processing
  • Multitasker
  • Fast pace learner

References

  • Viridiana, Reginal Manager, 623-760-5946
  • Jose P, Coworker, 480-287-1575

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Office Manager

Risas Kids Dental
12.2020 - 07.2024

Pacesetter (Office Manager)

Risa’s Dental and Braces
07.2018 - 12.2020

Front Office

Risa’s Dental and Braces
03.2017 - 07.2018

Server/Cashier

Panda Express
05.2012 - 03.2017

Associate Degree - Science Education

Gateway Community College

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Mariana S. Robles