Summary
Overview
Work History
Skills
Timeline
Generic

Mariana Villalobos

New Braunfels,TX

Summary

Dynamic customer service professional with extensive experience, provenability to enhance customer satisfaction through effective multitasking and cash handling proficiency. Recognized for building strong relationships and collaborating effectively in team environments, ensuring efficient operations and a positive guest experience. Committed to continual improvement and adaptability.

Overview

28
28
years of professional experience

Work History

Sandwich Artist

Subway
01.2024 - 04.2024
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.

ESV

Resolute Baptist Healthcare
05.2023 - 08.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Receptionist

Contemporary Glass Company
01.2017 - 04.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Ibex Global

Representative
11.2014 - 10.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Management

Don's and Ben's
08.2007 - 02.2010

Customer Care Service

Time Management

Accounting

Data Entry and Receiving

Cashier

Davila's Bbq
02.2002 - 05.2007
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Cashier

Chicken Express
01.2000 - 04.2004
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Sales Associate

Sac-N-Pac #504
03.1996 - 10.1999
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Skills

  • Customer service
  • Communication
  • Teamwork and collaboration
  • Cash handling proficiency
  • Multitasking and prioritizing
  • Customer satisfaction focus
  • Time Management
  • Data Entry and Receiving

Timeline

Sandwich Artist

Subway
01.2024 - 04.2024

ESV

Resolute Baptist Healthcare
05.2023 - 08.2023

Receptionist

Contemporary Glass Company
01.2017 - 04.2018

Ibex Global

Representative
11.2014 - 10.2016

Management

Don's and Ben's
08.2007 - 02.2010

Cashier

Davila's Bbq
02.2002 - 05.2007

Cashier

Chicken Express
01.2000 - 04.2004

Sales Associate

Sac-N-Pac #504
03.1996 - 10.1999
Mariana Villalobos