Maria Nallely O’Leary
Las Vegas,NV
Summary
Cheerful Hostess experienced in greeting, seating, and guiding guests in busy restaurant environments. Delivered exceptional service by effectively scheduling dining reservations and addressing guest requests and complaints. Maintained productivity and composure while balancing diverse business requirements and understanding server loads and customer preferences.
Overview
1
1
Language
10
10
years of professional experience
Work History
Restaurant Hostess
Diablos Cantina Mexican Restaurant
Las Vegas, NV
11.2018 - Current
- Greeted customers and escorted them to their tables.
- Managed reservations, waitlists, and special requests for large parties.
- Managed reservation system to optimize seating efficiency.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Handled guest inquiries and complaints with professionalism and care.
- Collaborated with team members to support a positive restaurant atmosphere.
- Facilitated communication between servers and guests to ensure satisfaction. by communicating guest needs and special requests.
Housekeeper
Encore Hotel
Las Vegas, NV
04.2023 - 07.2023
- Responded promptly to guest requests for additional amenities or services.
- Implemented efficient cleaning techniques to enhance workflow during busy shifts.
- Used cleaning chemicals following proper guidelines.
- Maintained cleanliness by regularly emptying trash receptacles to ensure a tidy environment. throughout the property.
- Interacted pleasantly with clients and guests when performing daily duties.
- Followed safety procedures when handling hazardous materials.
- Ensured that all health standards were met during cleaning operations.
Restaurant Hostess
Tacos & Tequila
Las Vegas, NV
11.2016 - 11.2018
- Greeted and welcomed guests upon arrival at Tacos & Tequila.
- Managed reservation system to optimize seating efficiency.
- Coordinated waitlists during busy periods to ensure smooth operations.
- Assisted servers by communicating guest needs and special requests.
- Provided menu information to guests, enhancing their dining experience.
Education
Valley High School
Las Vegas, NVSkills
- Reservation management
- Waitlist coordination
- Reservation planning
- Menu knowledge
- Dining service
- Customer service
- Conflict resolution
- Team collaboration
- Problem solving
- Professional demeanor
Languages
Spanish
Professional
Timeline
Housekeeper
Encore Hotel
04.2023 - 07.2023
Restaurant Hostess
Diablos Cantina Mexican Restaurant
11.2018 - Current
Restaurant Hostess
Tacos & Tequila
11.2016 - 11.2018
Valley High School