Marianela Ochoa Acosta
Denver ,CO
Summary
Dynamic professional with over 5 years of experience in customer service. Highly skilled in managing inquiries, resolving complaints, and providing customer service, always maintaining a cordial, empathetic, and efficient approach. Distinguished for her ability to handle situations under pressure, offer quick solutions, and create a positive customer experience. Experience using technology platforms and management systems (CRM), with a focus on service quality and compliance indicators.
Overview
13
13
years of professional experience
Work History
Driver
Amazon
Co
08.2022 - Current
- Ensured timely and safe delivery of goods across designated routes.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Delivered goods and products to customer on time and in excellent condition.
Customer Service Agent
Avianca Airlines
Colombia
12.2015 - 07.2019
- Assisted customers with inquiries and product information to enhance service experience.
- Managed customer complaints, providing effective solutions to foster satisfaction.
- Documented customer interactions accurately using company systems for tracking and reporting.
- Collaborated with team members to streamline processes and improve response times.
Collection Agent
Falabella
Colombia
02.2012 - 06.2016
- Managed collections processes to reduce outstanding debts effectively.
- Negotiated payment plans with customers, improving recovery rates significantly.
- Utilized CRM software to track customer interactions and account statuses.
- Trained junior agents on best practices in debt collection techniques.
Education
Colorado School of English
Denver Flight Attendant And Services Assistant -
Indoamericana
Colombia 08.2014
Accounting And Finance Technologist -
SENA
Colombia 12.2012
Technical Commercial Bachelor's Degree -
Republica De Guatemala
Colombia 12.2009
Skills
- Time management
- Customer service
- Problem-solving
- Punctual and reliable
- Conflict resolution
- Effective communication
Languages
Spanish
Native or Bilingual
Timeline
Driver
Amazon
08.2022 - Current
Customer Service Agent
Avianca Airlines
12.2015 - 07.2019
Collection Agent
Falabella
02.2012 - 06.2016
Colorado School of English
Flight Attendant And Services Assistant -
Indoamericana
Accounting And Finance Technologist -
SENA
Technical Commercial Bachelor's Degree -
Republica De Guatemala