Marianela Araya Calvo
Palm Coast
Summary
Dynamic and results-oriented professional with a proven track record at Chick-fil-A, excelling in customer service excellence and problem-solving. Recognized for enhancing guest satisfaction as a Front Desk Supervisor at Holiday Inn Express by training staff and implementing efficient procedures, fostering loyalty and positive relationships with customers.
Overview
21
21
years of professional experience
Work History
Cashier
Chick-fil-A
12.2019 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Front Desk Supervisor
Holiday Inn Express Hotel
06.2004 - 03.2012
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest complaints maintaining a positive image for the hotel brand.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
Education
No Degree -
Hospitality Management
Alajuela, Costa Rica.11-2012
High School Diploma -
Gregorio J Ramirez
Alajuela, Costa Rica.11-1994
Skills
- Customer service excellence
- Professionalism and courtesy
- Attention to detail
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Chick-fil-A
12.2019 - Current
Front Desk Supervisor
Holiday Inn Express Hotel
06.2004 - 03.2012
No Degree -
Hospitality Management
High School Diploma -
Gregorio J Ramirez
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