Marianelli Velez
Orlando,FL
Summary
Driven, detail-oriented, and resourceful professional with over five years of experience delivering exceptional customer service in fast-paced, high-pressure environments. Recognized for outstanding organizational skills, the ability to manage multiple priorities, consistently meet deadlines, and maintain a positive, professional attitude while balancing work and academic responsibilities. Experienced in front desk operations, customer relations, upselling, conflict resolution, and supporting team success, with leadership experience that has strengthened my communication and problem-solving abilities. Seeking a medical office, front desk, or customer service role where I can leverage my interpersonal skills, strong work ethic, and commitment to providing excellent service while expanding my experience.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Nail Technician
In Style Hair
Orlando, FL
10.2024 - 07.2026
- Maintained cleanliness and organization of workstation, adhering to sanitation standards.
- Educated clients on nail care products and aftercare to promote healthy nail maintenance.
- Managed inventory of nail supplies, ensuring availability of high-quality products for services.
- Collaborated with team members to enhance service offerings and streamline appointment scheduling.
- Implemented feedback mechanisms to gather client insights, driving continuous service improvements.
Sales Associate
Target
Orlando, FL
05.2024 - 10.2024
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of merchandise.
- Collaborated with team members to achieve daily sales goals and improve overall store performance.
- Resolved customer inquiries efficiently, fostering loyalty through attentive service and problem-solving skills.
- Provided positive first impressions to welcome existing, new, and potential customers.
Host/Server
Bonefish Grill
Saint Petersburg, FL
04.2023 - 03.2024
- Managed reservation system to optimize table turnover and accommodate guest preferences.
- Coordinated with kitchen and wait staff to ensure efficient service flow.
- Resolved guest inquiries and complaints effectively, maintaining high satisfaction levels.
- Monitored dining area for cleanliness and readiness, ensuring positive ambiance.
Education
High school diploma -
Carman-Ainsworth High School
Flint, MI06-2022
Licensed Nail Technician - Nail Specialty
Pinellas Technical Education Center-St Petersburg
Saint Petersburg, FL12-2023
Associate of Arts - Nursing
Valencia College
Orlando, FL12-2026
Skills
- Schedule maintenance
- Relationship building
- Product knowledge
- Product upselling
- Training and coaching
- Inventory controls
- Organizational skills
- Decision-making
- Quality assurance
- Cash handling
- Health and safety regulations
- Appointment scheduling
Certification
- Driver's License
- Nail Technician License
Timeline
Nail Technician
In Style Hair
10.2024 - 07.2026
Sales Associate
Target
05.2024 - 10.2024
Host/Server
Bonefish Grill
04.2023 - 03.2024
High school diploma -
Carman-Ainsworth High School
Licensed Nail Technician - Nail Specialty
Pinellas Technical Education Center-St Petersburg
Associate of Arts - Nursing
Valencia College